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Crash problem that effects desktop and task bar

Discussion in 'Windows 7' started by robgoblin, Jan 15, 2013.

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  1. robgoblin

    robgoblin Thread Starter

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    I recently bought a Toshiba Satellite laptop with Windows 7 on it, about a month and a half ago. Ever since the first week a problem happens periodically, at least once a week if not more. The screen will turn black, usually flickering so I can see the mouse for a second, then it flickers black, then I see the mouse, etc.

    Usually the only way I can fix it is by closing the laptop and waiting, then it will go into sleep mode. I get it started back up, and all the sudden I can no longer see my desktop, or the icons in my taskbar. I can get these back by changing and saving one property on each, then everything seems to be fine. This problem is not associated with a screen saver, it happens at seemingly random times. Sometimes when I'm dealing with a new program, but sometimes when I'm simply browsing the internet. It could be connected to google chrome I guess. This is really frustrating as I use my cpu for work, if someone could please help it would be greatly appreciated!
     
  2. dai

    dai

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    Messages:
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    see if there is anything listed in the event viewer at the time of the problem

    the items are timestamped
     
  3. robgoblin

    robgoblin Thread Starter

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    Okay, I checked the events and I think I found one that is referring to what happened. I'm not sure what information is relevant so I'll just copy and paste some stuff:

    Log Name: System
    Source: Service Control Manager
    Date: 1/15/2013 7:57:31 PM
    Event ID: 7036
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Robo
    Description:
    The Windows Error Reporting Service service entered the running state.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="16384">7036</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-16T01:57:31.894752500Z" />
    <EventRecordID>5127</EventRecordID>
    <Correlation />
    <Execution ProcessID="700" ThreadID="4516" />
    <Channel>System</Channel>
    <Computer>Robo</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">Windows Error Reporting Service</Data>
    <Data Name="param2">running</Data>
    <Binary>5700650072005300760063002F0034000000</Binary>
    </EventData>
    </Event>


    There's some other events around this time. One is "system entered sleep", I think that was me shutting the lid. Is this what you're talking about?
     
  4. dai

    dai

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  5. robgoblin

    robgoblin Thread Starter

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    So I should try and re-install that driver?
     
  6. dai

    dai

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