Crash: Start button won't work

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BooHoo99

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Dec 20, 2005
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After hard-booting with the power switch after a freeze, my screen shows a blue desktop, not my customized screen saver/folders.

"My computer", "My documents", "Internet explorer", "Trash" are on the desktop, but are empty. Windows Office gives a welcome screen as though I had just turned on the PC for the first time! And...the "Start" button cannot be clicked!

I started in safe mode, and I saw that at least some of my files are still there, or remnants of them. I got into windows explorer.

How can I proceed to get my computer useable again? Retrieving my lost files is not a priority. But I didn't keep any of the original system discs. Is there a hope?

Dell Dimension, Windows ME (1999?) More info available if anyone cares...
 

BooHoo99

Thread Starter
Joined
Dec 20, 2005
Messages
5
But, even in safe mode, the "Start" button won't right or left click. Or, are you advising something else? It may be already over my head. Thanks.
 

BooHoo99

Thread Starter
Joined
Dec 20, 2005
Messages
5
Continued from last week: My active desktop is gone. Start button won't work. It clicks halfway, but menu doesn't open.

"Hit CTRL-ESC"

Same result as clicking start button.

I get messages that mouseware is non-operational. ActiveX controls won't let display, etc.
Directories, registries all shot?

I can open windows explorer. Some of my files are still listed, but nothing will open. Control panel only has two controls!

Can anyone tell me how to go about wiping the hard drive and reloading a new system?
 

Cookiegal

Karen
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Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
121,347
I have merged both of your threads together. Please do not start a new one for the same problem but keep all replies in this one.


Please do the following:

Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Double click on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
  • Click Save to save the log file and then the log will open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
 
Joined
Jun 5, 2004
Messages
2,470
to use your keyboard when mouse won't respond
click that "funny" key between the CTL and ALT keys-lower left of your keyboard.
Then use arrow keys to move up/down the menu.

I seldom see any explanation for the use of that key-but found it useful to move around 'specially in safe mode when mouse somehow gets disabled.
 

BooHoo99

Thread Starter
Joined
Dec 20, 2005
Messages
5
Thanks. I have downloaded that file to a floppy. At home, I will try to get my system to read that floppy. But again, I will not be able to click 'start'-'run'- 'a'-drive. And I don't think my system will allow me to open up the floppy, since I don't think it will appear on the desktop.

Can I re-set my PC to boot from the floppy?
 

BooHoo99

Thread Starter
Joined
Dec 20, 2005
Messages
5
Well, the mouse DOES respond. The start button even highlights, when clicked. But the start menu doesn't open. The button just stays bordered, as though I was still holding the mouse button.

I think I have a registry/directory problem.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
121,347
You can open it via the Task Manager.

Open the Task Manager (Ctrl-Alt-Del)

Click on File

Select Create New Task

Click on Browse

Select the A: drive.
 
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