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crashing with different color screens

Discussion in 'Windows 7' started by gemini01, Jul 2, 2012.

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  1. gemini01

    gemini01 Thread Starter

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    my dell ispiron 1764 tag # 6pb1yk1 keep crashing with different color screens. I've had it for over a year. I thought it was new but it was refurbished. When it crashes, I have to shut it down when I do that, sometimes, the battery seems outa place, I have to reset that too. anyway, here's my specs. Please help.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 3892 Mb
    Graphics Card: Intel(R) HD Graphics, 1722 Mb
    Hard Drives: C: Total - 474804 MB, Free - 320915 MB;
    Motherboard: Dell Inc., 0TKV96
    Antivirus: Avanquest Fix-It, Not Updated
     
  2. etaf

    etaf Wayne Moderator

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    exactly what does this mean ?
    the battery should lock in - so not sure how it could be out place

    how often does it crash - and what are the symptoms - any writing on the screen - or just a coloured screen and the laptop is frozen

    goto the dell website and update the graphics driver - use your service tag number to identify the machine
     
  3. gemini01

    gemini01 Thread Starter

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    There are no symptoms. I am using the laptop and suddenly the whole thing freezes and every time, it's a different color. There is no set time for that to happen. I am going to try the driver thing although I think it's up to date
     
  4. gemini01

    gemini01 Thread Starter

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    I did get the driver update by purchasing "driver detective" for $40. At first, it seems like it was working, 2 days later, same result; still getting screens of death. I tried to do a system restore, I am not getting the option to change the date myself. back to square 1. I need HELP!!!
     
  5. etaf

    etaf Wayne Moderator

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    ------------------------------------------------------------------------

    Restore PC to an Earlier Date & Time

    Go Start>>All Programs>>Accessories>>System Tools>>System Restore

    • Click in the radio button Choose a different restore point
    • Click Next
    • put a tick in Show more restore points
    • Pick a Date before this happened
    • Click Next
    This should restore the PC to that time & date


    windows 7
    http://www.sevenforums.com/tutorials/700-system-restore.html

    windows vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    Windows XP
    http://www.howtogeek.com/howto/windows/using-system-restore-in-xp/
    ------------------------------------------------------------------------


    Windows 7
    ------------------------------------------------------------------------
    System Restore
    Start Menu> All Programs> Accessories> System Tools> System Restore

    windows 7
    http://www.sevenforums.com/tutorials/700-system-restore.html
    ------------------------------------------------------------------------


    Windows vista
    ------------------------------------------------------------------------
    System Restore
    Start Menu> All Programs> Accessories> System Tools> System Restore

    windows vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html
    ------------------------------------------------------------------------
     
  6. gemini01

    gemini01 Thread Starter

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    Jul 2, 2012
    Messages:
    14
    someone suggested that my problem may be due to memory. I ran something called "mem test". It didn't find any errors, but I have not shut down the laptop since I ran it yesterday. And it has not crashed.I do have a program (dont remember the name) that sometimes gives a message about memory. I am going to continue experimenting with running several items concurently to see if this is my problem.
    Does anyone think this could be a hard drive issue?
     
  7. dvk01

    dvk01 Derek Moderator Malware Specialist

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    Dec 14, 2002
    Messages:
    47,890
    opened by request
     
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