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crazy fatal system error

Discussion in 'Windows XP' started by milita134, Apr 17, 2008.

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  1. milita134

    milita134 Thread Starter

    Joined:
    Apr 17, 2008
    Messages:
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    hi all, I'm new here and I don't really know much about computers. I am getting the following blue screen error message when I turn on my computer:

    STOP: c000021a Fatal System Error
    The windows Subsystem system process terminated unexpectedly with a status of 0xc00000006 (0x75e99c41 0x0052fb34).
    The system has been shut down.

    I don't know what I need to do, I'm wondering whether I'm going to loose all of the documents and the pictures I had downloaded on my computer? I don't have any back-up system that I know of. Does anyone know how to fix this problem? thanks.
















    ;
     
  2. techychick

    techychick

    Joined:
    Dec 31, 2007
    Messages:
    611
    Are you able to start your computer in safe mode?

    You can try and do a system restore

    Do you have your OS [operating system] CD?
     
  3. milita134

    milita134 Thread Starter

    Joined:
    Apr 17, 2008
    Messages:
    2
    Thanks for the help but unfortunately I cannot start in safe mode. I do have the cds from the os but if I reinstall them, will I loose all my pictures and docs?
     
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