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Crazy stuff after SP3 install

Discussion in 'Windows XP' started by treehstn, Sep 27, 2008.

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  1. treehstn

    treehstn Thread Starter

    Joined:
    May 8, 2004
    Messages:
    213
    Hi,

    I'm trying to help out a friend in a different state with her computer. After installing SP3 everything got very weird. She's having a terrible time getting IE to work. It just spins and doesn't connect forever. I've checked the obvious things such as rebooting the cable modem and router, rebooting the computer, running windows update again, making sure there is plenty of HDD space, ram looks ok, etc. The majority of the error messages in event viewer have to do with IE. I ran a hijack this log just in case it might be security related. Her son has apparently been using a program called Pure Networks Port Magic. At this point it will connect to the internet and I can connect to the computer using LogMeIn and run what I need to. But it is so slow it's stupid! It took several tries just to get hijack this and belarc advisor to download at all.

    Any help would be great!!

    Here's the event viewer message:

    Hanging application iexplore.exe, version 7.0.6000.16705, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    This is the basic info from Belarc Advisor:

    Windows XP Home Edition Service Pack 3 (build 2600) HP Pavilion 061 PP179AA-ABA
    Processor a Main Circuit Board b
    3.40 gigahertz Intel Pentium 4
    16 kilobyte primary memory cache
    1024 kilobyte secondary memory cache Board: ASUSTeK Computer INC. Grouper 1.xx
    Bus Clock: 200 megahertz
    BIOS: American Megatrends Inc. 3.10 11/12/2004
    Drives Memory Modules c,d
    250.04 Gigabytes Usable Hard Drive Capacity
    210.76 Gigabytes Hard Drive Free Space

    ASUS DVD-E616P3H [CD-ROM drive]
    HP DVD Writer 640b [CD-ROM drive]

    Generic USB CF Reader USB Device [Hard drive] -- drive 2
    Generic USB MS Reader USB Device [Hard drive] -- drive 4
    Generic USB SD Reader USB Device [Hard drive] -- drive 1
    Generic USB SM Reader USB Device [Hard drive] -- drive 3
    HP Photosmart 26xx USB Device [Hard drive] (57 MB) -- drive 5
    Maxtor 6B250S0 [Hard drive] (250.06 GB) -- drive 0 1016 Megabytes Installed Memory

    Slot 'DIMM0' has 512 MB
    Slot 'DIMM1' is Empty
    Slot 'DIMM2' has 512 MB
    Slot 'DIMM3' is Empty
    Local Drive Volumes

    c: (NTFS on drive 0) 243.52 GB 210.00 GB free
    d: (FAT32 on drive 0) 6.51 GB 758 MB free


    Here's the hijack this log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:22:45 PM, on 9/22/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 SP2 (7.00.6000.16705)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\hphmon06.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\hp\patches\51WW1VIA\src\VTTimer.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\ALCWZRD.EXE
    C:\WINDOWS\ALCMTR.EXE
    C:\Program Files\Common Files\AOL\1127683329\ee\AOLSoftware.exe
    C:\Program Files\SmileyDistrict\plugin.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Support.com\bin\tgcmd.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
    C:\WINDOWS\system32\HPZipm12.exe
    C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\System32\svchost.exe
    c:\program files\aol\aol toolbar 5.0\AolTbServer.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
    C:\Program Files\LogMeIn\x86\LogMeIn.exe
    C:\Program Files\LogMeIn\x86\LMIGuardian.exe
    C:\Program Files\LogMeIn\x86\RaMaint.exe
    C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
    C:\Program Files\LogMeIn\x86\LMIGuardian.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\LogMeIn\x86\LogMeIn.exe
    C:\Program Files\LogMeIn\x86\LMIGuardian.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.net/toolbar2.0/search/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.net/toolbar2.0/search/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://redirect.hp.com/svs/rdr?TYPE...d&p=how do I download pictures on my computer
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.8.0\ViewBarBHO.dll
    O2 - BHO: (no name) - {ADCD30FF-0119-4906-8A8B-D52D1EED044B} - (no file)
    O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\Common Files\AolCoach\en_en\player\plugin\ToolBar.dll
    O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
    O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
    O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.8.0\IEViewBar.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [VTTimer] C:\hp\patches\51WW1VIA\src\VTTimer.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1127683329\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [Smiley District] C:\Program Files\SmileyDistrict\plugin.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NSWosCheck] "C:\Program Files\Norton SystemWorks Basic Edition\osCheck.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
    O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
    O4 - HKUS\S-1-5-21-327660710-438375803-1790922417-1011\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'LogMeInRemoteUser')
    O4 - S-1-5-18 Startup: HP Organize.lnk = ? (User 'SYSTEM')
    O4 - .DEFAULT Startup: HP Organize.lnk = ? (User 'Default user')
    O4 - Startup: HP Organize.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin/module.main/favorites\ie_add_to.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: Smiley District - {0418F3E3-C763-4e02-9EC5-F0AE13B54B0F} - C:\Program Files\SmileyDistrict\insmile.dll (file missing)
    O9 - Extra 'Tools' menuitem: Smiley District - {0418F3E3-C763-4e02-9EC5-F0AE13B54B0F} - C:\Program Files\SmileyDistrict\insmile.dll (file missing)
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\Common Files\AolCoach\en_en\player\plugin\ToolBar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\Common Files\AolCoach\en_en\player\plugin\ToolBar.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
    O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} (MeadCo ScriptX Basic) - http://www.philageohistory.org/rdic-images/common/ScriptX.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {76A2A0AB-38B7-46DB-8E47-F10CDE4D7920} - http://www.philageohistory.org/ecwplugins/NCS.cab
    O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://www.auctiva.com/hostedimages/activex/xupload/XUpload.ocx
    O20 - Winlogon Notify: gebcd - gebcd.dll (file missing)
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe (file missing)
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
    O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
    O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
    O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

    --
    End of file - 15437 bytes
     
  2. speed_hog

    speed_hog

    Joined:
    Jul 28, 2008
    Messages:
    1,092
    treehstn, there is a restore partition on the PC
    It will take 45 minutes to do it and it will be back to factory defaults and run as good as it can.
    Make sure you back up all personal data first and confirm it is actually readable on another PC.
    Also make a note of all the programs that are installed so you can reinstall them, that can be done in an hour or so providing you have the programs.
    *Save all the users documents and settings, user data and application data and local settings and do a files and transfer settings to save them.
    This will be just as quick as trying to trouble shoot probably much quicker actually.

    ---------------------------------------------------------------

    This is the most TOOLBARS I have seen in a long time...
    Why on earth would anyone have so many and why not uninstall them?
    R3 - URLSearchHook: Yahoo! Toolbar
    O2 - BHO: Comcast Toolbar
    O2 - BHO: Viewpoint Toolbar BHO
    O3 - Toolbar: HP view
    O3 - Toolbar: AOL Toolbar
    O3 - Toolbar: Comcast Toolbar
    O3 - Toolbar: Show Norton Toolbar
    O3 - Toolbar: Viewpoint Toolbar
    ------------------------------------------------------------------

    Viewpoint is not technically malware it is considered to be foistware since it is often installed without a user's knowledge or approval.
    http://www.bleepingcomputer.com/forums/topic120989.html
    ------------------------------------------------------------
    This file is suspicious;
    {ADCD30FF-0119-4906-8A8B-D52D1EED044B}
    --------------------------------------------------------------
    The PC may be infected with Malware.
    So if you want to go the repair route, You should go here;
    http://forums.techguy.org/54-malware-removal-hijackthis-logs/
    Read all the sticky posts and don’t do anything until instructed to by an Expert.
    Please be patient, there are a lot of people waiting for help as this is a big problem, so spend your time researching, Security Help Tools and any thing else that you can find to help you learn how to avoid this in the future.

    Rules:
    Log Analysis/Malware Removal - In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield [​IMG] next to their name and authorized malware removal trainees have a blue shield [​IMG] next to their names. Anyone wishing to participate in a training program should contact a Moderator for more information.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,801
    First Name:
    Frank
    Speed_Hog:

    O2 - BHO: (no name) - {ADCD30FF-0119-4906-8A8B-D52D1EED044B} - (no file)

    According to http://www.castlecops.com/CLSID.html this entry is a virtumonde/vundo adware variant.

    ----------------------------------------------------------------

    Treehstn:

    That computer has a very bloated startup load. That in itself will impede overall performance, lengthen startup and shutdown time, and increase the risk of freeze-ups and error messages.

    This site will assist you greatly in editing and reducing the startup load:

    http://www.sysinfo.org/startuplist.php?type=&filter=&count=100&offset=0

    ----------------------------------------------------------------
     
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