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crazy trojan infected computer

Discussion in 'Virus & Other Malware Removal' started by kathiez, Sep 8, 2004.

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  1. kathiez

    kathiez Thread Starter

    Joined:
    Nov 14, 2003
    Messages:
    196
    Help! my computer is totally infected with trojans and god only knows what else.
    My home page switched on me and although I did CW Shredder on it, it kept changing to something else.
    Then yesterday I got an e-mail from my internet provider telling me that there have been complaints because my computer has been spamming people!
    I have to e-mail them within 24 hours so they won't disrupt my service but I can't. When I hit reply my home page pops up in the message section in Outlook Express.
    To make matters worse, I can't hit reply on my yahoo or hotmail accounts.

    I have probably tried every single free spam remover available on-line.
    They detect viruses but don't get rid of them. I have quarantined most things but the one thing that remains is TROJAN HORSE startpage 9.BG
    Before going out and buying some expensive software to remove it (which I can't afford) what else can I do?

    I am typing this from my mothers computer. Luckily I can still read messages sent to me, I just can't reply to people from home.

    I have windows 98 o/s if this help.

    -K
     
  2. polak

    polak

    Joined:
    Oct 12, 2003
    Messages:
    567
    You may want to use TDS-3, considered one of the best anti-trojan software programs. It has a 30 day free trial period.

    Should you decide to use TDS3, it is adviseable to shut down any antivirus scanner you may have running before scanning with TDS3.

    Download site

    http://tds.diamondcs.com.au/

    Update database before using (use manual update method).

    http://tds.diamondcs.com.au/index.php?page=update

    Configuration of TDS3 before scanning

    http://www.wilderssecurity.com/showthread.php?t=2871

    Once updated and configured TDS-3 click on "system testing">>click on "full system scan". Scan may take quite some time to complete.

    When scan completed, right click on any entry designated as "positive identification">>click on delete>>

    When all Positively identified entries have been deleted, restart computer.

    Which "spam removers" have you used to try to remedy the problem??
     
  3. alwrmc

    alwrmc

    Joined:
    Jan 13, 2004
    Messages:
    1,197
    First Name:
    B.L.
    Been in that predicament twice within the last 3 weeks! (picked up the trojans from sites off of www.astalavista.com). This ain't the advice most people want to hear. But I would strongly suggest that you stop trying to remove the dialers/trojans/hijackers and do a reformat. It's quicker and more apt to keep you within the 24 hour time period. You will then want to reconsider ever visiting the site that provided you with those little gifts!!
     
  4. kathiez

    kathiez Thread Starter

    Joined:
    Nov 14, 2003
    Messages:
    196
    Now the computer won't start and if it does it only does in safe mode!
    what to do...................? how do I stop it from starting in safe mode?
    -Thanks, K
     
  5. zmaster

    zmaster

    Joined:
    Sep 10, 2004
    Messages:
    359
    Well what did you do to end up with it only starting in safe mode? Polak's advice is good. My suggestion now is to contact your Internet provider by phone and get them to help you with a step by step process in either formating your hard drive or trying to fix the problems on your pc. Most ISP's have good technical help and they generally try to help keep their clients pc's up and running. Before you do something drastic like formatting make sure you have all your software for your pc (windows cds + code, any microsoft office cds + code, motherboard drivers, audio drivers, ect) and that you backup your important files if you can. Once you have your computer operational again i would highly suggest in getting anti-virus software and keeping it up-to-date by downloading the latest updates daily. Perhaps someone else knows a website for free AV with available updates?
     
  6. kathiez

    kathiez Thread Starter

    Joined:
    Nov 14, 2003
    Messages:
    196
    the internet provider won't help with anything. They are useless.
    I have all the discs at home.

    My husband reformatted and now the computer is up and running again. Thanks for the advice. I really appreciated it.
     
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