curosr frozen on desktop

[amanda7763]

Hi please help.

My HP laptop decided whilst on amazon to just freeze. I closed it down and restarted it and the laptop will let me move the cursor to type in my password but once its on the desktop that is where it stays.
I have tried moving the battery and starting it up, also tried the fn button but nothing.
I operate on windows 7.

 

[reves]

download this software:
http://www.malwarebytes.org/
run it on safe mode.
GL.