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customers may experience loss of network connectivity and/or errors in McAfee 17/8/12

Discussion in 'Networking' started by etaf, Aug 20, 2012.

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  1. etaf

    etaf Wayne Moderator Thread Starter

    Oct 2, 2003
    20th August 2012
    Some customers may experience a loss of network connectivity and/or errors in McAfee Security Center after a recent update
    McAfee has updated a file that has caused issues with McAfee antivirus products and disruption to some customers' Internet service

    also the removal tool has resolved quite a few issue reported here - see below

    Environment/Affected Suites:
    All McAfee suites

    Affected Operating Systems:
    Windows XP
    Windows Vista
    Windows 7

    Problem 1
    After a recent update, customers are unable to access the Internet.

    Problem 2
    Customers are unable to perform any actions in the McAfee Security Center console. One of the following errors displays when you perform any operation in the McAfee Security Center console such as scans and updates:

    also the removal tool has resolved quite a few issue reported here - see below

    Mcafee Removal Tool



    After removing the mcafee product - if you have a subscription and would like to re-install mcafee

    If you have any problems you can contact mcafee via email or online chat here

    McAfee landing page

    Resolving the recent update issues with McAfee Consumer Products

    McAfee offers compensation for losses from signature debacle
  2. McAfee


    Aug 22, 2012
    On Friday, McAfee issued an update that resulted in disruption of Internet service and McAfee product functionality errors for some customers. We deeply regret any impact this may have had and offer our sincere apologies for any inconvenience and concern that this may have caused you.

    Our first priority was and continues to be helping our customers get their PCs running reliably, confidently, and securely. We are continuing to work diligently to help customers get up and running.

    Consumers experiencing Internet connectivity issues should reboot their computers in safe mode (in most cases as the computer is booting press and hold the "F8 Key"). Once in safe mode, the consumer should have Internet connectivity. In the browser, they should type http://mvt.mcafee.com, to run the McAfee Virtual Technician. Once the MVT has been run, the consumer may reboot in regular mode and the issue should be resolved.

    Alternately, the issue can be resolved by uninstalling the current McAfee software, re-booting the computer, and re-installing the updated McAfee software via the instructions outlined in the Knowledge Base Article published by McAfee Technical Support at http://service.mcafee.com/FAQDocument.aspx?id=TS101446

    Impacted ISP customers may need to log-in to the ISP portal to access and reinstall the current McAfee software.

    For users experiencing an error message when they open McAfee console, McAfee recommends running the MVT utility available for download at: mvt.mcafee.com. This tool will automatically update the user and address the error messages they see in McAfee console.

    Once this process has been completed, the issues including Internet access should be restored. Please note that this knowledge base article will continue to be updated on an ongoing basis.

    Again, we offer our sincere apologies and know that we are working to help our customers.
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