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Cyberlink YouCam6 not working

Discussion in 'Hardware' started by Serge2012, Jun 5, 2018.

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  1. Serge2012

    Serge2012 Thread Starter

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    Hi,

    I have a HP laptop Windows 10 and I'm having some issues with my webcam. Each time I start my computer a message pop up that my webcam stop working even if I'm not using it. I checked Device Manager and I see in "Other Device "Unknown Device" and in Control Panel under Devices I see a yellow triangle with an exclamation point, I ran Troubleshoot and I got the message "The device shown below errors... Doesn't have a driver - Unknown device - I don't see my device listed. I have no clue how to fix that...

    Thanks for your help.

    Serge
     
  2. managed

    managed Trusted Advisor Spam Fighter

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    In Device Manager > Other Devices > right-click on Unknown Device > Properties > Details tab > click the dropdown arrow > Hardware Id's then click on the top line in the lower section to highlight it, press Ctrl+C to copy it and then paste it (Ctrl+V) into your next reply please.
     
  3. Serge2012

    Serge2012 Thread Starter

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    Hi,

    Thanks for your reply. I followed your instructions but I can't find hardware in the drop down menu in the details tab. However in the General device status I saw this message :

    The drivers for this device are not installed. (Code 28)
    There are no compatible drivers for this device.
    To find a driver for this device, click Update Drive

    I won't be able to work on it for the rest of the day but I will check tomorrow if I get a reply from you.

    Thanks again.

    Serge
     
  4. managed

    managed Trusted Advisor Spam Fighter

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    It usually has "Hardware ID's" at about the 3rd line in the dropdown list. For now try the Update Driver option.
     
  5. managed

    managed Trusted Advisor Spam Fighter

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  6. flavallee

    flavallee Trusted Advisor

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    What's the model name and model number(M/N) of your HP laptop?
    What's the product number(P/N) and serial number(S/N) on it?

    What did you do to it before the webcam issue occurred?

    ---------------------------------------------------------------
     
  7. Serge2012

    Serge2012 Thread Starter

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    Hi,

    This morning I open Device Manager again and this time I don't see other device anymore... However I see Camera - HP webcam and underneath USB video device with a yellow triangle and an exclamation point. I clicked update on USB video device and I got the message that the best drivers were already installed. I checked Properties and I read
    "This device cannot start. (Code 10) The request is not supported." In the drop down menu I found Hardware Ids and underneath in value :usb\class_0e
    In control panel in device I see my laptop with the same triangle and exclamation point and I clicked on troubleshoot and got the message I got yesterday "The device shown below have errors... USB device has a driver problem.

    Serge
     
  8. Serge2012

    Serge2012 Thread Starter

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    Thanks for the link of Mr Robot's post I'm going to have a look at it now.
     
  9. Serge2012

    Serge2012 Thread Starter

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    Well I think I'm going to do that because it's driving me nuts. I'm going to remove YouCam on my laptop and reinstall it with Recovery Manager. I will give some feedback later.
     
  10. flavallee

    flavallee Trusted Advisor

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    Please reply to the 3 questions in post #6.

    ---------------------------------------------------------------
     
  11. Serge2012

    Serge2012 Thread Starter

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    Flavallee,

    Thanks I will in a few minutes.

    Serge
     
  12. Serge2012

    Serge2012 Thread Starter

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    Well, I reinstalled YouCam with Recovery Manager but that didn't work I have exactly the same error messages as in my previous post...
     
  13. flavallee

    flavallee Trusted Advisor

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    I'm shutting down for a few hours, so I'll check back here later.

    ---------------------------------------------------------------
     
  14. Serge2012

    Serge2012 Thread Starter

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    Flavallee,

    Here's the information : HP Notebook - 15-af131dx (Energy Star)
    Serial number : CND5414MTT
    Product number : P1A95UA

    I was using Skype the other day to chat with a friend and the light on my camera turned off a few minutes later and the friend I was talking to you couldn't see me anymore. And almost each time I start my computer a few minutes later the message "your webcam has stopped working" pops up
     
  15. Serge2012

    Serge2012 Thread Starter

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    I've just noticed that Windows Defender Security Center in the health report section I have the same triangle and exclamation point "device driver - 1 recommendation" but which driver?...
     
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