I have a HP laptop Windows 10 and I'm having some issues with my webcam. Each time I start my computer a message pop up that my webcam stop working even if I'm not using it. I checked Device Manager and I see in "Other Device "Unknown Device" and in Control Panel under Devices I see a yellow triangle with an exclamation point, I ran Troubleshoot and I got the message "The device shown below errors... Doesn't have a driver - Unknown device - I don't see my device listed. I have no clue how to fix that...
In Device Manager > Other Devices > right-click on Unknown Device > Properties > Details tab > click the dropdown arrow > Hardware Id's then click on the top line in the lower section to highlight it, press Ctrl+C to copy it and then paste it (Ctrl+V) into your next reply please.
Thanks for your reply. I followed your instructions but I can't find hardware in the drop down menu in the details tab. However in the General device status I saw this message :
The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Drive
I won't be able to work on it for the rest of the day but I will check tomorrow if I get a reply from you.
I found this possible solution, it's a bit hard to follow but it looks like the steps in "Mr. Robot's" first post worked. Have a look and try it if you can.
This morning I open Device Manager again and this time I don't see other device anymore... However I see Camera - HP webcam and underneath USB video device with a yellow triangle and an exclamation point. I clicked update on USB video device and I got the message that the best drivers were already installed. I checked Properties and I read
"This device cannot start. (Code 10) The request is not supported." In the drop down menu I found Hardware Ids and underneath in value :usb\class_0e
In control panel in device I see my laptop with the same triangle and exclamation point and I clicked on troubleshoot and got the message I got yesterday "The device shown below have errors... USB device has a driver problem.
Well I think I'm going to do that because it's driving me nuts. I'm going to remove YouCam on my laptop and reinstall it with Recovery Manager. I will give some feedback later.
Here's the information : HP Notebook - 15-af131dx (Energy Star)
Serial number : CND5414MTT
Product number : P1A95UA
I was using Skype the other day to chat with a friend and the light on my camera turned off a few minutes later and the friend I was talking to you couldn't see me anymore. And almost each time I start my computer a few minutes later the message "your webcam has stopped working" pops up
I've just noticed that Windows Defender Security Center in the health report section I have the same triangle and exclamation point "device driver - 1 recommendation" but which driver?...
You have THISHP 15-af131dx Notebook PC.
It was purchased in December 2015 and came with Windows 10 Home 64-bit. THIS is the CyberLink YouCam Software for it. THIS is the webcam troubleshooting section.
I followed your instructions and tried this time to download it directly from HP website but I still have the same error messages in device manager and control panel...
If you still see the 'Unknown Video Device' in Device Manager follow my instructions in post #2 for that and post the Hardware ID please. That should help to find the driver you need.
I don't see "Unknown Video Device" anymore but I see under "Camera -USB Video Device with the yellow triangle and exclamation point and when I click on Hardware ID here's the code I see in Value "usb\class_0e". I'm starting to think that the problem might not come from YouCam but I might have some corrupted files in Windows, what do you think about it?
It seems I have a few more issues. Yesterday I was on Yahoo and suddenly my internet got disconnected. I tried to find my network to reconnect but it was running forever and I had to shut down and restart my laptop
In the Windows 10 desktop, type winver in the search box, then press the Enter key.
A small window will appear.
Advise us what the exact "Version" and "OS Build" numbers are that's listed there.
Was the built-in webcam still working okay when RedStone 3 Version 1709 was installed?
The bi-annual upgrade from RS3 to RS4 has caused various hardware and software issues, especially with laptops.
I tried to do a recover at earlier date before that update but at the end I got the message that my anti-virus blocked the recovery … It never happened before. If I turn off Windows Defender will it work?
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