D: drive not showing up

Dazekage

Thread Starter
Joined
Jun 20, 2021
Messages
9
Yesterday i turned on my ROG Strix gl503VS (laptop) and found out i couldnt open anything that was in my D: drive. I followed up by checking in the folder area in "this pc" and found out i only had my C: drive and the D: wasn't there. Any solutions? Already tried opening up the laptop and reconnecting it but nothing happened.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20201007014011.000000-360
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, Intel64 Family 6 Model 158 Stepping 9, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1070
Hard Drives: C: 237 GB (46 GB Free);
Motherboard: ASUSTeK COMPUTER INC. GL503VS, ver 1.0, s/n N0CV1819MB0057298
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n J5NRCV002893206
Antivirus: Windows Defender, Disabled
 
Last edited:

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,874
We need more information about laptop, so please do the following in it:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

-------------------------------------------------
 

Dazekage

Thread Starter
Joined
Jun 20, 2021
Messages
9
We need more information about laptop, so please do the following in it:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

-------------------------------------------------
Just did lemme know if you can help me out
 

flavallee

Frank
Trusted Advisor
Joined
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Messages
83,874
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20201007014011.000000-360
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, Intel64 Family 6 Model 158 Stepping 9, CPU Count: 8
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 1070
Hard Drives: C: 237 GB (46 GB Free);
Motherboard: ASUSTeK COMPUTER INC. GL503VS, ver 1.0, s/n N0CV1819MB0057298
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n J5NRCV002893206
I'm guessing your ASUS ROG STRIX GL503VS laptop has a solid state drive (SSD) which is rated at 256 GB.
Is that correct?

Your log does not show a D: drive - which you say your laptop previously had.
What was in its D: drive (recovery partition, second partition, second internal drive, etc.) ?
What was it named and what capacity was it?

-------------------------------------------------
 

Dazekage

Thread Starter
Joined
Jun 20, 2021
Messages
9
I'm guessing your ASUS ROG STRIX GL503VS laptop has a solid state drive (SSD) which is rated at 256 GB.
Is that correct?

Your log does not show a D: drive - which you say your laptop previously had.
What was in its D: drive (recovery partition, second partition, second internal drive, etc.) ?
What was it named and what capacity was it?

-------------------------------------------------
SSD capacity is 237 GB
Yes indeed.
All my games, game launchers, game data, etc.
I left it as it was I dont remember to be completely honest what the exact name was but it had the D: and it had 1 tb of capacity
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,874
Based on what you said in post #5 and what I read HERE:
Capture.JPG
I'm assuming your ASUS ROG STRIX GL503VS laptop has 2 separate drives:
256 GB (237 GB actual capacity) M.2 NVMe solid state drive (SSD)
1 TB (931 GB actual capacity) hard disk drive (HDD)

Have you checked the connection to the HDD?
Is the HDD recognized in the BIOS setup screen?

-------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,874
If you don't know how to access the HDD bay to check its connection, and if you don't know how to access the BIOS, you should ask a family member or friend who does to help you.
I know nothing about your laptop, so I can't give you instructions.
If you search for it, there are probably instructions or videos on-line that show you how to do both.

You said this in post #1:
Already tried opening up the laptop and reconnecting it but nothing happened.
What exactly did you do?

-------------------------------------------------
 

Dazekage

Thread Starter
Joined
Jun 20, 2021
Messages
9
You said this in post #1:
Already tried opening up the laptop and reconnecting it but nothing happened.
What exactly did you do?
i opened my laptop from the bottom where everything is, unplugged my hard drive checked if anything was missing, cleaned out some fluff that was near the fans, plugged the hard drive back in and closed it back up.
 

flavallee

Frank
Trusted Advisor
Joined
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Messages
83,874
What you said in post #9 contradicts what you said in post #7.
You obviously know how to access the hard disk drive (HDD) and remove/replace/disconnect/connect it.

Without being there, it's my guess 1 of 2 things has happened.
1. The HDD has failed and isn't being detected by the Windows 10 operating system.
(It's unknown yet if it's being detected in the BIOS)
2. The HDD connection isn't making proper contact or is damaged.

It's not going to hurt anything for you to recheck the HDD connection.

--------------------------------------------------
 

Dazekage

Thread Starter
Joined
Jun 20, 2021
Messages
9
What you said in post #9 contradicts what you said in post #7.
You obviously know how to access the hard disk drive (HDD) and remove/replace/disconnect/connect it.

Without being there, it's my guess 1 of 2 things has happened.
1. The HDD has failed and isn't being detected by the Windows 10 operating system.
(It's unknown yet if it's being detected in the BIOS)
2. The HDD connection isn't making proper contact or is damaged.

It's not going to hurt anything for you to recheck the HDD connection.

--------------------------------------------------
just checked it and its plugged in correctly. The metal parts in the connection are intact and nothing seems out of place. What should i do in the BIOS area?
 

Dazekage

Thread Starter
Joined
Jun 20, 2021
Messages
9
What you said in post #9 contradicts what you said in post #7.
You obviously know how to access the hard disk drive (HDD) and remove/replace/disconnect/connect it.

Without being there, it's my guess 1 of 2 things has happened.
1. The HDD has failed and isn't being detected by the Windows 10 operating system.
(It's unknown yet if it's being detected in the BIOS)
2. The HDD connection isn't making proper contact or is damaged.

It's not going to hurt anything for you to recheck the HDD connection.

--------------------------------------------------
Alright i checked my BIOS and it doesnt read my D: drive. Just sees the C:. Does that mean the HDD isnt working or what?
 

Gr3iz

Mark
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Messages
114,936
All indications point that way.

There are two kinds of hard drive, those that have crashed, and those that are going to ... You appear to have one of the former. Hopefully you've got everything important backed up somewhere secure.
 

flavallee

Frank
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Joined
May 12, 2002
Messages
83,874
Instead of replacing that 1 TB SATA 2.5" hard disk drive(HDD) with another HDD, you should replace it with a SATA 2.5" solid state drive(SSD).
It will provide faster and snappier performance than a HDD does.

-------------------------------------------------
 

Dazekage

Thread Starter
Joined
Jun 20, 2021
Messages
9
All indications point that way.

There are two kinds of hard drive, those that have crashed, and those that are going to ... You appear to have one of the former. Hopefully you've got everything important backed up somewhere secure.
aight thanks man
 

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