1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

D-Link DIR 815 can't connect to internet

Discussion in 'Hardware' started by musmike, Jan 2, 2011.

Thread Status:
Not open for further replies.
  1. musmike

    musmike Thread Starter

    Joined:
    Jan 2, 2011
    Messages:
    2
    My old Thomson router was (and still is) working fine. Just bought a new D-Link 815 N Quadband Dir 815 router and I can't get it to work.

    I can connect to the router but the issue is connecting to the internet. I'm thinking it may be faulty as when you plug it into the phone line the light that says it is connected to the internet doesn't come on and it is also affecting the phone line as when I pick up the phone I get no dial tone when the router is connected. The phone cable is fine as it works with my old router.

    Any suggestions or does it sound like the router is faulty?

    Thanks
     
  2. daz1

    daz1 Banned

    Joined:
    Nov 4, 2006
    Messages:
    2,664
    assume you are using a filter still??
    the light will not come on if its not connecting to internet, it is fairly common for new routers to need resetting usually a tiny tiny hole somewhere to pop a pin into fro 30 secs i would re try before sending it back
     
  3. musmike

    musmike Thread Starter

    Joined:
    Jan 2, 2011
    Messages:
    2
    Thanks for your reply.

    Still using filter and already tried the reset button but that doesn't fix the problem. Looks like it may have to go back.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/972144

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice