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D:// The request could not be performed because of an I/O device error.

Discussion in 'Hardware' started by taina, Jan 2, 2007.

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  1. taina

    taina Thread Starter

    Joined:
    Jan 9, 2005
    Messages:
    75
    I am looking for help. I have a Toshiba Satellite A105-s4164 Window XP SP 2 Media Center Edition purchased in August. Just last night I noticed that my (D) Drive which is my DVD-RAM Drive as it reads now is not working correctly. I can play DVD's but it does not recognize CD-R/RW CD's nor actual Audio CD (retail). I seem to think that at an earlier time the Drive use to read CD-R/RW drive. ??? Could it just be the setting? The DVD-RAM is a Matshita DVD-RAM UJ-841S.

    I have gone through the forum and tried out all the suggestions I could find. Still the problem exist.

    When attempting to copy files to a CD I recieve this message: The request could not be performed because of an I/O device error.

    After going through all of the suggestions I could find I decided to do a full recovery (factory) and the problem is still there.

    I have gone through Record Now! and Window Media Player using an Audio CD (retail) and I recieve the following message disk empty or drive busy. When I open the file nothing is there.

    Please help. This is driving me bonkers.

    Thanks in advance.
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,796
    First Name:
    Rob
    If you've done a Factory Restore and the problem persists then the drive has physically failed. I think its time to use that warranty that came with the laptop.
     
  3. taina

    taina Thread Starter

    Joined:
    Jan 9, 2005
    Messages:
    75
    Triple6,
    Well I did as you suggested and called Toshiba. They had me go through all of the steps I had taken already and as suggested by the team here. They didn't have me do the full factory recovery since I it had been done prior to calling them. Still it was a no go. So they are having me take it into a local authorized dealer since it is still under warranty.

    The drive is only acting as a DVD drive and will not recognize a CD of any kind. It is supposed to be a multi DVD/CD drive- as it was up until now.

    Thanks.

    I will update the board when I learn what the cause was.
     
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