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D1 BSOD Error Code

Discussion in 'Windows 7' started by jareddaniels93, Jan 3, 2013.

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  1. jareddaniels93

    jareddaniels93 Thread Starter

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    I've been having issues with my Dell Inspiron 14z (specs listed later) for about a week now and I've thrown just about everything I know at it. The first time I got repeated blue screens (with the error code 7e) I simply updated all my drivers figuring that would fix the problem. Wrong. I then started getting blue screens with a different error code (d1). So being frustrated I factory reset the laptop and was once again faced with error code 7e blue screens, updated my drivers, and was back to the d1 blue screens. The blue screens occur under any circumstances (from watching videos on YouTube, to playing games, to simply just being on). Having gotten little help from Dell I was hoping to get some help from a third party before calling them up again and demanding they just let me send my laptop in. I've attached some recent crash dump files and I'll also post the BC stuff that comes up after my computer reboots. Thanks a lot in advance!

    BCCode: d1
    BCP1: 0000000000000038
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88001753CA8

    System Specs:
    Model: Inspiron 5423 (14z)
    Processor: Intel i7-3517U (1.90GHz)
    Ram: 8gb
    OS: 64-bit Windows 7 Home Premium
    Graphics: Intel HD Graphics 4000 & AMD Radeon HD 7570M
    Disk Drives: Hitachi HTS5450 (500GB) & Litenoit LMT-32 (32GB SSD)
     

    Attached Files:

    • 12.3.zip
      File size:
      142.7 KB
      Views:
      14
  2. dai

    dai

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  3. jareddaniels93

    jareddaniels93 Thread Starter

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    Yea, I got the video drivers from Dell. Here are the dumps (I think I did it right):

    file:///C:/Users/Jared/Downloads/bluescreenview/report.html
     
  4. Lance1

    Lance1

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    Funny, my Windbg would not open the dump file. But BSV did. It look as though your AMD Radeon HD 7570M is the problem Update the drivers.

    Why are you running both the Intel HD Graphics 4000 & AMD Radeon HD 7570M? If your not using the Intel HD Graphics 4000 disable it in the BIOS.

    PHP:
    ==================================================
    Dump File         010313-24039-01.dmp
    Crash Time        
    1/3/2013 11:54:42 PM
    Bug Check String  

    Bug Check Code    0x00000116
    Parameter 1       
    0x860e6510
    Parameter 2       
    0x956b54ce
    Parameter 3       
    0x00000000
    Parameter 4       
    0x00000002
    Caused By Driver  
    atikmpag.sys
    Caused By Address 
    atikmpag.sys+64ce
    File Description  
    AMD multi-vendor Miniport Driver
    Product Name      
    AMD driver
    Company           
    Advanced Micro DevicesInc.
    File Version      8.14.01.6117
    Processor         
    32-bit
    Crash Address     
    ntkrnlpa.exe+dee98
    Stack Address 1   
    dxgkrnl.sys+8d07b
    Stack Address 2   
    dxgkrnl.sys+81937
    Stack Address 3   
    dxgmms1.sys+692c
    Computer Name     

    Full Path         C:\Windows\Minidump\010313-24039-01.dmp
    Processors Count  
    4
    Major Version     
    15
    Minor Version     
    7601
    Dump File Size    
    662,784
    ==================================================

     
  5. Lance1

    Lance1

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    Never mind about disabling the Intel HD Graphics 4000. I just noted that you have a DELL, and you can't disable the onboard video on a DELL.
     
  6. dai

    dai

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  7. jareddaniels93

    jareddaniels93 Thread Starter

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  8. Lance1

    Lance1

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    Try uninstalling the drivers and restarting the system. Let Windows load the default drivers and see if you have the same issue.
     
  9. jareddaniels93

    jareddaniels93 Thread Starter

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    Uninstall both graphics drivers?
     
  10. Lance1

    Lance1

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    NO, just the one you are running on at this time.
     
  11. jareddaniels93

    jareddaniels93 Thread Starter

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    I wasn't sure which one I was currently running on, so I uninstalled the AMD driver, restarted the computer and everything seems fine. If the blue screen again I'll restore it to an earlier time and uninstall the Intel 4000 and see how that works out and post my findings. Thanks so much for the help so far!
     
  12. dai

    dai

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    see how it goes for a few days
     
  13. jareddaniels93

    jareddaniels93 Thread Starter

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    Well did what I said I would in the last post, computer blue screened running only on the Intel 4000, and attempting to do the reverse (uninstall the Intel and leave the AMD) led to just screwing up the computer's graphics. So I've restored the computer to an earlier point and things have been running smoothly for about an hour so maybe something finally clicked (hopefully!). Will post again tomorrow with whatever goes down.
     
  14. dai

    dai

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    ok see how it goes
     
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