1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Damage control?

Discussion in 'Virus & Other Malware Removal' started by spoonieluv, Oct 9, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. spoonieluv

    spoonieluv Thread Starter

    Joined:
    Oct 9, 2003
    Messages:
    11
    OK, I'm new to this so bear with me.
    I just found out that my home laptop had several Viruses/Trojans infecting about 45 files. I cleaned/deleted them all with Norton. But I have no idea how long they were on there and my wife shops online and does online banking.
    How probable is it that someone has gained access to our CC#s or banking info through these attacks? Should I get new cards/numbers? Should I change all passwords?
    Thanks for any help.
     
  2. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,196
    First Name:
    Derek
    definitely change passwords

    keep an eye on your bank/credit card statements and if you see oddities get in touch with the bank and cancel cards etc.

    It's not very likely that your online bank or shopping has been compromised but it could have happened
     
  3. NiteHawk

    NiteHawk

    Joined:
    Mar 9, 2003
    Messages:
    4,699
    Without knowing the virii and trojans involved, it would be hard to say. At the very least I would suggest changing all your passwords. Next, advise your bank and credit card companies and see what they advise. They may want to change or they may only want to keep an eye on things for a few months. Either way, you have notified them and you have your a$$ covered.

    We can have a look and see if there is any other spyware on your computer. Go to http://tomcoyote.org/hjt/ and download HiJackThis. Use Winzip to unzip it, then install and run it. To run, click the “Scan” button. When it's done the "Scan" button changes to "Save Log". Save the log file it creates (it should open in Notepad at that point). Copy and paste the results in your next post. Most of what it finds is harmless, so do not do anything yet. Someone will be glad to help you sort out any of the baddies that may be in there.
     
  4. spoonieluv

    spoonieluv Thread Starter

    Joined:
    Oct 9, 2003
    Messages:
    11
    Thanks all. I did a scan with AdAware, should I still try HiJackThis?
    (edit)
    Ran it but I'll have to post logfile later when I get home.
    Thanks again.
     
  5. spoonieluv

    spoonieluv Thread Starter

    Joined:
    Oct 9, 2003
    Messages:
    11
    Here it is:


    Logfile of HijackThis v1.97.2
    Scan saved at 3:13:15 AM, on 10/9/2003
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\WINNT\System32\svchost.exe
    C:\PROGRA~1\Iomega\System32\AppServices.exe
    C:\PROGRA~1\Navnt\navapsvc.exe
    C:\PROGRA~1\Navnt\npssvc.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\system32\ZoneLabs\vsmon.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\System32\mspmspsv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\ZipToA.exe
    C:\Program Files\Iomega\AutoDisk\ADService.exe
    C:\PROGRA~1\Navnt\alertsvc.exe
    C:\WINNT\Explorer.EXE
    C:\WINNT\twain_32\SiPix\SCBLINK2\BLINK2CC.exe
    C:\WINNT\twain_32\SiPix\SCBLINK2\USBPNP.exe
    C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb05.exe
    C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
    C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
    C:\Program Files\Navnt\navapw32.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
    C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [BLINK2CC] C:\WINNT\twain_32\SiPix\SCBLINK2\BLINK2CC.exe
    O4 - HKLM\..\Run: [USBPNP] C:\WINNT\twain_32\SiPix\SCBLINK2\USBPNP.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
    O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
    O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
    O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe
    O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
    O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\Navnt\defalert.exe
    O4 - Global Startup: Microsoft Office.lnk = D:\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Navnt\navapw32.exe
    O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
    O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
    O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
    O9 - Extra button: Yahoo! Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...le.com/samantha/us/win/QuickTimeInstaller.exe
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
     
  6. NiteHawk

    NiteHawk

    Joined:
    Mar 9, 2003
    Messages:
    4,699
    In Hijack This, check ALL of the following items. Double check so as to be sure not to miss a single one.
    Next, close all browser Windows, and have HT fix all checked.

    R3 - Default URLSearchHook is missing

    O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
    O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
    O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe

    O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe
    O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe

    O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
    O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm



    Next reboot into Safe Mode and remove the following files and folders that are bolded

    C:\Program Files\GetRight\GRdownload.htm

    See here http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406 for how to start in safe mode if you don't know how.

    Reboot into normal mode


    Now download Spybot - Search & Destroy (if you haven't got the program installed already)

    After installing, first press Online, and search for, put a check mark at, and install all updates.

    Next, close all Internet Explorer windows, hit 'Check for Problems', and have SpyBot remove/fix all it finds that are in RED

    Reboot

    Last, run HJT again and post your log again to see if anything was missed.

    Thanks
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/170756

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice