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damaged installation disc windows XP pro

Discussion in 'All Other Software' started by dondersjoris, Feb 11, 2007.

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  1. dondersjoris

    dondersjoris Thread Starter

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    hi, I have a small problem; I've bought XP pro (in 2004)and wanted to use it yesterday.
    unfortunately my kids have damaged (deep scratches on the surface)it. What must I do now? Does Microsoft switch these cd's or do I have buy a new license... (i hope not )?
    Does anyone know about this issue ? Thanks in advance (my region is Europe/Belgium)
     
  2. JohnWill

    JohnWill Retired Moderator

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  3. rexgrant

    rexgrant

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    Hi John
    I damaged one of the 4 CD in FS9 I explained to Microsoft hear in the UK and they supplied me with a full set Marked not for resale at 25% of the cost of a new set.
    Regards
    Rex
     
  4. idowindows

    idowindows

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    You may also, if you're interested in keeping the disk without dealing with MS, go to a used CD shop and pay the few bucks to have the disc subject to their scratch-removal process and cross your fingers....

    Just a thought...
     
  5. Frank4d

    Frank4d Retired Trusted Advisor

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    The plastic side can usually be repaired. If the label side is scratched through, it's toast.
     
  6. JohnWill

    JohnWill Retired Moderator

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    Of course, if that doesn't work, then you're out that money, as well as the replacement cost. ;)
     
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