de frag

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loghamm

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Joined
Dec 6, 2001
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2
when i try to de frag it keeps stopping saying defrag001285 err
ive tried safe mode no joy
tried s f c no joy
h:confused: ive got win 98
 

eddie5659

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Hiya and welcome

Have you emptied your Tempory Internet Files prior to this?

Tools | Internet Options. General tab. Under Delete Files, DON'T delete offline content.

also, have you run a scandisk, on thorough mode?

For both of the programs, ensure that you end task using ctrl-lat-del on everything except Explorer and Systray. Also, disable your screensaver. This may cause some problems.

Regards

eddie
 
Joined
Dec 11, 2001
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I am trying to help my father with a defrag problem in Win98. Because he recently switched to a DSl modem, he installed "Black Ice Defender". He tried to run a defrag and it stays at 12%. Will not go any farther, even after waiting 8 hours. We emptied all temp files and deleted cookies, did the Ctrl-Alt-Del and made sure everything was shut off except systray and explorer. We ran a virus scan with Norton, jus to make sure he was clean, and did a complete system scan as well. Nothing showed in either one. We have never encountered this problem before the Black Ice was installed, so we used their "uninstall" rpogram then rebooted and tried again, the defrg still will not go past around 12%. Any clues what could be hanging this up? Because we live in different states, we do this over the phone, so I do not have the machine directly in front of me, but I can get him to try anything that anyone can suggest. Thank you for any help.
 

eddie5659

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Hiya

Normally, its best to start your own post, but as I'm a bit happy as I've got some speakers and my ears can take a rest, I'll answer it here. :p

Okay, have you checked to see if you have turned off any screensavers that you may be running?

Black Ice Defender is a firewall, I see. Some people have some problems with that one. You may be one of the unlucky ones. Okay, so you've uninstalled it. Lets doublecheck its not still installed on your system.
Go to Run and type MSINFO32. On the left choose Software Enviroment, then Startup Programs. copy/paste the list here.
This may be why its slow, as too many programs running in the background may cause freezes. These can't be closed using ctrl-alt-del.

Also, you may want to check out ZoneAlarm. Its free and most here use it. www.zonelabs.com Not the Pro version.

Regards

eddie
 
Joined
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Messages
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Ok Ed...here's what we have done so far...we looked for any reference to the Black Ice, and found none..thats a good thing. Next I had my dad reboot in "safe mode" and try to defrag that way. My reasoning was that in safe mode there is nothing but bare bones booted. Am I correct? Anyway, still gets stuck around 12%. A friend at work told him he must run that program.
 

eddie5659

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Hiya

You do need that program, as its a firewall, and if you're connected all the time, its safer.

I'm not 100% sure that Safe Mode stops the screensaver, as I don't use one.

Okay, earlier, you said you have emptied the temp files. have you also emptied your Tempory Internet Files? Tools | Interent Options. General tab. Under Delete Files, DON'T delete offline content.

Can you post the list also?

Regards

eddie
 
Joined
Dec 11, 2001
Messages
8
Sorry, I am unable to post the list...I am in NC and my dad is in VA. We have to do this over the phone and he is not too computer literate. He does use a screensaver, but we turn that off at the beginning. All temp files are emptied. We made sure the recycle bin was empty as well...figured what the heck, couldn't hurt.
BTW: he is not connected all the time, he has to connect himself to go online. Does that mean that Black Ice is not necessary? I am afraid that I know nothing about that thing, I am stuck with a 28.8 modem myself.
 

eddie5659

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Black Ice is still needed, but not at startup. Just when he goes online.

Okay, I can understand about the list. Has he emptied the Temp Internet Files, as well as his Temp files? These are different ones.

Have him go to Find Files And Folders, and type this exactly. It'll be fun explaing over the phone, this:

*.tmp,~*.*,*.chk


Now, if this proves to be quite hard to do, as I can imagine, just do them seperately. So, to start off, you would have him do:

*.tmp

and make sure he's on The Main Drive. Search and delete all he finds.

eddie
 
Joined
Dec 11, 2001
Messages
8
Ed, thank you for so much of your time to this problem...yes we emptied BOTH temp files. We did the search anyway and found a few more, deleted them. All temp files are gone now. I had him reboot after we did this and then turned the screensaver off. We tried to defrag in Windows, no luck, then I had him restart again in safe mode, double checked the screensaver (off), then tried the defrag...no go that way either. I know defrag is not that great big a deal, important yes, but the machine will run still, it's just the point of the matter now. It's quite a stumper. Any other ideas? We are willing to try anything at this point.
 
Joined
Dec 11, 2001
Messages
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Thank you Hewee...but I have tried all of those. Running a scandisk is no problem though, it's only the defrag. We can run scandisk on thorough and "fix any errors" and everything seems fine. We have run it from DOS as well...that surface scan takes quite a while on a 40 GB HD. Defragging is the only hang up on there. The company that built this thing has now gone defunk and COX Cable is almost impossible to get ahold of to utilize their tech support. But never say die, right?
Thank you and ED for your help too.
 

eddie5659

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Hiya

I saw that you mentioned earlier that your dad is connected to the web. Is there any way that he could post you the list via email and you post the list here? For the Srtartup Programs, I mean.

That would be pretty good to look at.

One thing I may add. Go here and download Addaware www.lavasoftusa.com
Install and run it, ensuring that Deep Registry Scan is enabled. Remove all except any references to Web3000 or new.net. If you're unsure, see if you can get a list sent via email and post it here.

Also, whilst you're there, download RefUpdate. Install and click Connect. This will update AddAware.

Does he have a webcam?

Regards

eddie
 
Joined
Dec 11, 2001
Messages
8
Well guys, thank you so much for all the help. My father has reached his breaking point and called in his "big guns" as he calles him. His friend just wiped him clean this afternoon, took out everything on the computer and is reinstalling it all. I guess that's one way to fix it. Again, thank you for your time and patience.
Sincerely, Ellen
 

eddie5659

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Mar 19, 2001
Messages
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Oh, well, that'll solve it :p

If you have any more problems, post away.

See Ya

eddie
 
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