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Dead bluetooth device?

Discussion in 'Hardware' started by bernsinlanc, Sep 10, 2013.

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  1. bernsinlanc

    bernsinlanc Thread Starter

    Joined:
    Dec 9, 2005
    Messages:
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    I recently purchased a used Dell XPS M1530 laptop. The last owner installed Win 7 Pro, 32-bit on it. I'm still in the process of checking everything out, but cannot get the Bluetooth device to work. I went to the Dell support site, entered the service tag number, and found that a device was installed when the unit was built. I verified that it is installed by finding it, and it is plugged in, and it is enabled in the BIOS, but I cannot seem to get it to turn on. I tried the Dell on-line diagnostic, but that couldn't find any device. I tried to download a driver from Broadcom, but that will not load because it cannot find the device. I read the owner's manual, on-line, and cannot see how to turn the device on, so, I'm stumped. Oh, and the device is NOT shown in the Device Manager.

    Bernie
     
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