Dead Dell Diagnostic

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Techsher

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Nov 6, 2011
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Dell Latitude D620 2gb ram, bios revision a08

This Sunday my computer was getting stuck on the Dell logo screen with the progress bar at the bottom.(n) The bar advances about one eighth of the way and stops. Sometimes it did not do even go to that screen. Well, I turned in on and off a few times and it finally started and worked the rest of the week. (y)

Today, Friday we are back to where we were on Sunday. (n)Thank goodness I got to back up my files this week.(y) I was able to get logged on today, but then the mouse stopped working. Now, it is again getting stuck on the Dell screen or before.

I tried to boot up after taking out the hd and then after taking out the 1 gig chip that pops out of the bottom. No luck. I tried a different power cord. I have a new battery, but it only takes me about an hour to use it up.

Before I pay someone to tell me to pay some expensive part or a new computer, is there anyone out there who could tell me what's wrong or is there a procedure for figuring out what is wrong so I could buy the part without consulting the expensive expert?:cool:

Thanks.

PS I just got it to boot up again normally with cursor working. What can I do to see what is going on?
 
Joined
May 7, 2011
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The prime suspect for these symptoms is a failling hard drive. Follow this guide below, you would be advised to use another PC to make the disk.

When you tried to boot with one mem stick removed did you also try to boot with that stick replaced and the other one removed? If not, try it, as memory could also be a cause but do not remove the hard drive at the same time, it will never boot without the hard drive.

Identify the make of your hard drive and then use one of the links below to get the manufacturer's diagnostics for ISO (CD) not the one for Windows.
When the download is complete right click the file and select Extract Here and burn the image to a CD.
In Windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts. For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
Install the program and start the application. Select the top left hand option to burn image file to disk and then on the next window click on the small yellow folder icon and browse to the file you have downloaded from the links below. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.
Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into dos.
Excelstore
Hitachi/IBM
Samsung
Seagate, Maxtor & Quantum
Western Digital
Toshiba/Fujitsu
If you have a Toshiba/Fujitsu hard drive I would suggest the use of the diagnostics from the Seagate link as this will work on all makes of drive and on any OS.
 

Techsher

Thread Starter
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Nov 6, 2011
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6
Thank you. I will try this on Sunday when I have time.

I could not find the other memory stick.
 
Joined
May 7, 2011
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Ok, the other memory stick is probably located under the keyboard, you will need to remove the keyboard to get to it. Google it and you may find some dissasembly instructions for that model.
 

Techsher

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6
Hi Again,

OK my laptop stopped going on again today. I found the other memory stick under the keyboard. Computer still would not start without it.

Last week I install a free Hard Drive monitoring program called hddlife and it said my hd was running fine. It registered 60% although I am not familiar enough with the terms to know what that means.

So, today I used my daughter's laptop to burn a DOS cd from seagate. I inserted it into my computer, but it won't even load up the first screen. The green power button goes on and the cd drive gives a few spins, then nothing happens.

It may go on a little later as it did last week.

Is there any way that I can diagnose the problem without it booting up?

Thanks a zillion.
 
Joined
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14,142
Did you burn the disagnostics CD following the instructions in my guide. It has to be burned as an image (.ISO). ImgBurn is the best way to do it has it is dedicated to burning ISO's. If you just copied the ISO to the disc it will not boot.

Have you tried to run the Dell Diagnostics as suggested by Hughv?
 

Techsher

Thread Starter
Joined
Nov 6, 2011
Messages
6
I ran the Dell diagnostic twice.
Ran the Seagate short and long diagnostic.
The computer passed all of them.

It is booting up again.

When the computer is booted up, it works beautifully. The booting up just gets a little sticky.

Just a little while ago my son tried to boot it up.It did not go at al and he left it on. Then maybe 15 minutes later it was in setup mode and I was able to get it to boot up for the first time today. This leads me to believe that when it is getting stuck, maybe it needs more time to get throught the booting up.

Now, however, it is booting up normally again.

Could it be a problem with the bios?
 
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May 7, 2011
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Intermittent faults are the worst ones to try and diagnose. Such faults will be related to hardware or a loose connection, it can even be a faulty mouse/touchpad or keyboard, check for any sticky keys.

Slow boot up problems are usually the hard drive in the first stages of failing. You could just pull the hard drive out and then reseat it just in case it has a poor connection.

If the Bios was the cause it would not be intermittent.

Unfortunately in this case I think you have to persevere with it until the problem becomes permanent, then we may be able to diagnose what it is. While the fault is not active you are not going to find it. If it is just a bad connection the problem may fix itself and never return.
 

SUEOHIO

SUE
Joined
Jan 30, 2007
Messages
3,754
The dell d620 came out in 06. Since its at least 5 years old it could be any number of things failing.But as suggested maybe try replacing the hard drive and go from there.In dell computers they sometimes beep if the ram is bad at least on a desktop.And they give you the beep codes for all of the dell models. If its not the harddrive then the ram should be checked or replaced next.And sadly keyboard problems can mean a failing motherboard.I found that out all to well on two laptops one fairly new one used.
 

Techsher

Thread Starter
Joined
Nov 6, 2011
Messages
6
Hi Again,

The hd monitoring software I have says that the seek error rate is at 60%. Does that mean I should get a new hd?

Is it worth getting a new drive for this machine or is it too old to bother with? Maybe something else will go and I might as well get a totally different one. I prefer trying to keep this one going since anyway I bought it used and most of the time it is working fine.

Thanks for any input.
 
Joined
Jul 22, 2006
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8,450
That's not considered a critical error, and SMART isn't a great predictor of problems, so don't worry too much about it.
 
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