1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

dead external HD?

Discussion in 'Hardware' started by jtn3833, Jan 18, 2007.

Thread Status:
Not open for further replies.
  1. jtn3833

    jtn3833 Thread Starter

    Joined:
    Dec 29, 2000
    Messages:
    452
    I have a 120G external HD I use for backups that has worked for me fine up to recently. I assembled the thing using a CompUSA external hard drive enclosure & a HD.

    Now when I plug it in, the computer doesn't recognize it. The Device Manager has an error by the USB Mass Storage Device and says that the "Device Cannot Start" under Properties>Device Status.

    I get the same error on two different computers. Does this mean the HD is dead or possibly a problem with the enclosure? I've tried updating the drivers and using the disc that came with the enclosure but none of that has worked - where as another external HD I have (factory built and more recent) still works fine.

    Your thoughts?
    JTN
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,926
    First Name:
    Rob
    I'd lean toward the enclosure with the error you have. Can you pull the drive out and connect it internally to your computer?
     
  3. Noyb

    Noyb Trusted Advisor

    Joined:
    May 25, 2005
    Messages:
    20,939
    First Name:
    Jay
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/536310

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice