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Default E-mail Client (Outlook) will not open new message from Adobe reader (it used

Discussion in 'Web & Email' started by jadenconrad, May 27, 2015.

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  1. jadenconrad

    jadenconrad Thread Starter

    Joined:
    May 27, 2015
    Messages:
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    PDF fillable forms opened in a web browser (or downloaded and opened in Adobe Reader) are submitted via e-mail.

    For months, everything worked great. When a user wanted to submit the pdf (with saved data) as an attachment in e-mail, they could either hit the submit button and it got attached to a new message with the intended recipient auto-filled, or they could choose Tools, Send Files, Attach to Email and the new message popped up, regardless of whether Outlook was open.

    This problem exists on XP machines running Outlook 2003 and either Reader 9 or X. It's sporadic. After uninstalling Outlook, reinstalling, and rebooting, it works for a day sometimes and then the problem is back. Sometimes, rebooting their machine works!

    I get success when doing regsvr32 inetcomm.dll but no change.
     
  2. renegade600

    renegade600

    Joined:
    Jun 22, 2006
    Messages:
    360
    you can also try doing a system restore to a restore point prior to when the problem started.
     
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