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Defragging

Discussion in 'Windows Vista' started by Putergal, May 21, 2012.

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  1. Putergal

    Putergal Thread Starter

    Joined:
    May 12, 2007
    Messages:
    29
    Hello,

    My puter was running slow. Took to tech. He says it looked okay, but says to defrag when it starts running slow.
    Just wondered what this can mean that I need to defrag so often and is there something else I can do to prevent it
    from running slow?

    Thanks,

    Putergal
     
  2. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,013
    Click Start.

    In the search bar type msinfo32 and hit Enter.

    Copy and paste this information and put it in your next post.

    ----------------------------------------------------------------------------------------

    Click Start.

    In the search bar, type MSCONFIG and hit Enter. Click the "Startup" tab.

    Write down only the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    ----------------------------------------------------------------------------------------

    Click Start - Run, then type in

    %temp%

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

    After it's done, restart the computer.
     
  3. Putergal

    Putergal Thread Starter

    Joined:
    May 12, 2007
    Messages:
    29
    Info you requested Shooter 93:
    OS Name Microsoft® Windows Vista™ Home Basic
    Version 6.0.6002 Service Pack 2 Build 6002
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DICE-PC
    System Manufacturer PCCHIPS
    System Model A11G
    System Type X86-based PC
    Processor AMD Sempron(tm) Processor 3400+, 1800 Mhz, 1 Core(s), 1 Logical Processor(s)
    BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 7/24/2006
    SMBIOS Version 2.2
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.0.6002.18005"
    User Name Dice-PC\Dice
    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 1.00 GB
    Total Physical Memory 958 MB
    Available Physical Memory 230 MB
    Total Virtual Memory 2.13 GB
    Available Virtual Memory 982 MB
    Page File Space 1.23 GB
    Page File C:\pagefile.sys
     
  4. Putergal

    Putergal Thread Starter

    Joined:
    May 12, 2007
    Messages:
    29
    Startup items with Checkmarks:

    RealTek Sound Manager
    Windows Defender
    Photo Express
    Lexmark Fast Pic Application
    Apple Push
    iTunes
    Adobe Acrobat
    Adobe Reader and Acrobat Manager
    NsWrtMon Application
    Microsoft® Windows® Operating System
    Quicktime
    Java ™ Platform SE Auto Updater 2.0
    DW6
    APC PowerChute Personal
     
  5. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,013
    In MSCONFIG, you can remove the checkmark from all of the entries except:

    Windows Defender

    ------------------------------------------------------

    Based on that information, I don't see that you have an antivirus program installed.

    Download and install Microsoft Security Essentials.

    ------------------------------------------------------

    Download and run the Crucial System Scanner.

    This will eventually lead you to a page giving information about your RAM configuration.

    Take a screenshot of that page and attach it in your next reply.

    ------------------------------------------------------

    To take a screenshot,

    1- Hit the Printscreen key on your keyboard. This will copy your entire screen to the clipboard. Hitting ALT + Printscreen will only copy the active window.

    2- Open Paint (click Start > Run > type mspaint and click OK)

    3- Select Edit.

    4- Click on Paste.

    5- Select File.

    6- Click on Save As...

    7- Save your screenshot as a JPEG file.

    8- Attach the screenshot to your next post.

    How to Attach a File on TSG

    ------------------------------------------------------

    And lastly, please use the forums to communicate with me, not the private messaging system.

    To answer your question though, yes, it is safe to follow my directions.

    I wouldn't give you harmful instructions.
     
  6. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,062
    In addition to the above.
    Post a Hjt log - so we can see what is running on your system.

    Hijack this 2.04
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
     
  7. Ent

    Ent Josiah Trusted Advisor

    Joined:
    Apr 11, 2009
    Messages:
    5,408
    You also seem not to have an anti-virus installed on that computer.
     
  8. Putergal

    Putergal Thread Starter

    Joined:
    May 12, 2007
    Messages:
    29
    Shooter93,

    I unchecked all entries in msconfig except Windows Defender.
    I am running the free Avast antivirus.
    Should I still download the 2 programs and send you a screenshot?

    Thanks,
    Putergal
     
  9. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,013
    You do not need to install Microsoft Security Essentials as long as Avast! is launching at startup. It's just odd that it's not listed in MSCONFIG as doing so.

    You should still download and run Crucial's System Scanner though and attach the screenshot.

    Also, if you could give us that HjT log blues_harp28 requested, that would be helpful.

    They might be able to see something I wouldn't with the HjT log as only Trusted Advisors [​IMG] or Malware Removal Experts [​IMG] are allowed to analyze HijackThis logs.
     
  10. Putergal

    Putergal Thread Starter

    Joined:
    May 12, 2007
    Messages:
    29
    Downloaded Crucial System scanner and (hopefully) have it attached here.
    Let me know if I messed up.
    Thanks,
     

    Attached Files:

  11. TheShooter93

    TheShooter93 Cody Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,013
    The scan shows that you could (at least) max out your computer with 4GB of RAM which would improve performance a decent amount.

    I can't advise what RAM to purchase though, as it doesn't give specific details.

    We'll have to get that next.

    ----------------------------------------------------------------------------

    Before we do that though, please post the HijackThis log as blues_harp28 requested.

    Here is another set of directions to do the same thing:

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.
     
  12. Putergal

    Putergal Thread Starter

    Joined:
    May 12, 2007
    Messages:
    29
    Hi,

    I'm going nuts here. :) This is what I think is the log after a HiJackThis scan.
    Let me know if it's not what you need.

    Thanks,
    Putergal
     
  13. Putergal

    Putergal Thread Starter

    Joined:
    May 12, 2007
    Messages:
    29
    OOPS! Like I said going nuts here.
    Hope this is what you need from the HiJackThis scan.
    Thanks,
    Putergal
     

    Attached Files:

  14. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,062
    You will need to disable UAC.
    Go to Control Panel - User Accounts, then turn off and disable the User Account Control[UAC]
    Apply the change > restart your computer.

    You can later turn on User Accounts - once we have checked your system.
    Now the Hjt log should work for you.
     
  15. Putergal

    Putergal Thread Starter

    Joined:
    May 12, 2007
    Messages:
    29
    Blue,
    Thanks for helping out.
    Below is the info you requested.
    TY Putergal

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 1:24:50 PM, on 5/24/2012
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.19222)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\Alwil Software\Avast5\AvastUI.exe
    C:\Program Files\Windows Mail\WinMail.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\HiJackThis\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Windows\system32\SearchFilterHost.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.directv.net
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.directv.net
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: FCToolbarURLSearchHook Class - {f78bf7a8-cf12-4de7-a6da-c463d1b539a7} - C:\Program Files\Dogpile Bundle Toolbar\Helper.dll
    R3 - URLSearchHook: (no name) - - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
    O2 - BHO: FCTBPos00Pos - {BFE4B5CB-63F7-4A51-9266-6167655D5B4F} - C:\Program Files\Dogpile Bundle Toolbar\Toolbar.dll
    O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Dogpile Bundle Toolbar - {C80BDEB2-8735-44C6-BD55-A1CCD555667A} - C:\Program Files\Dogpile Bundle Toolbar\Toolbar.dll
    O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\Alwil Software\Avast5\aswWebRepIE.dll
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/3.0.0.0/srl_bin/sysreqlab3.cab
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Google Update Service (gupdate1c9adb747ff4cb6) (gupdate1c9adb747ff4cb6) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: lxci_device - - C:\Windows\system32\lxcicoms.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: PCLEPCI - Pinnacle Systems GmbH - C:\Windows\system32\drivers\pclepci.sys
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

    --
    End of file - 5981 bytes
     
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