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defragment won't defrag all the files in windows XP

Discussion in 'All Other Software' started by kwatts, Feb 16, 2013.

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  1. kwatts

    kwatts Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
    167
    I Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 4 Stepping 1
    Processor Count: 1
    RAM: 1021 Mb
    Graphics Card: Intel(R) 82865G Graphics Controller, 96 Mb
    Hard Drives: C: Total - 72221 MB, Free - 21592 MB;
    Motherboard: Dell Computer Corp., 0TC667
    Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enable
     

    Attached Files:

  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,348
    It's normal that sometimes not all files can be defragmented.

    Those are old system restore points that may have been infected and renamed by someone or a security program.

    Are you having any problems with your machine?
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,517
    First Name:
    Frank
    kwatts:

    As Cookiegal already advised, it's normal for some files not to be defragged, especially if they're in use.

    Don't forget to answer her question. We're here to help you if we can.

    ---------------------------------------------------------
     
  4. kwatts

    kwatts Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
    167
    That is the only problem I am having right now. All the other problems have been fixed. Can you suggest anything?
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,348
    The restore points can be flushed but I hestitate to do that without knowing what the other problems were and perhaps running further diagnostics.

    The restore points are not causing any problem and cannot do anything unless you restore to one that's infected.
     
  6. kwatts

    kwatts Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
    167
    ok. I don't know what else to do.

    Thanks
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,348
    Well it would help to know what the problems were that you had before on the computer that you said you fixed.
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,517
    First Name:
    Frank
    kwatts:

    You previously advised us "all the other problems had been fixed".

    You only seemed to be concerned about the defragging process.

    When you say "I don't know what else to do", we don't know what you're referring to.

    -------------------------------------------------------
     
  9. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,910
    First Name:
    Rob
    To expand, not only is it normal for some files to be skipped, but defraging has little real world value anyway, you're absolutely not suffering any problems from not being able to defrag a few files especially System Restore files that will likely never even be accessed except during virus scans.
     
  10. kwatts

    kwatts Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
    167
    when I defrag I get message "paused for volume shadow copy".
    "Windows forms parking window", "shellcon hidden window", dsagnt.exe., windows installer for photo gallery were all fixed. I still get "net-broadcast event window 2.0.0", I am unable to get rid of this one.
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,517
    First Name:
    Frank
    We need to get a better picture of your computer, so do the following:

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

    After it's been downloaded and saved, close all open windows first, then double-click it to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the ENTIRE log file here.

    -------------------------------------------------------
     
  12. kwatts

    kwatts Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
    167
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 7:43:17 AM, on 2/19/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
    C:\WINDOWS\vVX3000.exe
    C:\Program Files\Winamp\winampa.exe
    C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
    C:\Program Files\Browny02\Brother\BrStMonW.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\AVG Secure Search\vprot.exe
    C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\Program Files\Microsoft Security Client\msseces.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    C:\Program Files\Common Files\AOL\1145981300\ee\AOLSoftware.exe
    C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe
    C:\Program Files\CloudZow\Livedrive.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\ArcSoft\Media Card Companion\MCC Monitor.exe
    C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
    C:\Program Files\eFax Messenger 4.4\J2GTray.exe
    C:\Program Files\Microsoft\BingBar\7.1.391.0\BBSvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\CloudZow\VSSService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    c:\Program Files\Microsoft LifeCam\MSCamS32.exe
    C:\Program Files\CDBurnerXP\NMSAccessU.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\UPHClean\uphclean.exe
    C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe
    C:\Program Files\Browny02\BrYNSvc.exe
    C:\WINDOWS\System32\vssvc.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\Program Files\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://g.msn.com/1me10IE8ENUS02/120
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: MyBHO Class - {3DB0C335-73C5-466c-A622-BD20A1A5B925} - C:\Program Files\Readonweb\CleanPage\ReadonwebToolbar.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\14.2.0.1\AVG Secure Search_toolbar.dll
    O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\Microsoft\BingBar\7.1.391.0\BingExt.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: BrowserHelper Class - {EDF48A39-1442-463F-9F4E-F376A78D034A} - C:\Program Files\CloudZow\LivedriveExplorerExtensions.dll
    O2 - BHO: CleanPageBHO Class - {F097E5AB-4C45-4e41-8BAD-34D785BEC6BB} - C:\Program Files\Readonweb\CleanPage\CleanPage.dll
    O2 - BHO: TBSB07898 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Coupons.com CouponBar\tbcore3.dll
    O3 - Toolbar: ReadonwebToolbar - {B6283D8C-01AB-11DB-9D6F-E11AAB065F98} - C:\Program Files\Readonweb\CleanPage\ReadonwebToolbar.dll
    O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\7.1.391.0\BingExt.dll" (file missing)
    O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\14.2.0.1\AVG Secure Search_toolbar.dll
    O3 - Toolbar: Coupons.com CouponBar - {8660E5B3-6C41-44DE-8503-98D99BBECD41} - C:\Program Files\Coupons.com CouponBar\tbcore3.dll
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe"
    O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
    O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
    O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
    O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
    O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files\Browny02\Brother\BrStMonW.exe /AUTORUN
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [LifeCam] "c:\Program Files\Microsoft LifeCam\LifeExp.exe"
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1145981300\ee\AOLSoftware.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Karen Watts\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [eFax 4.4] "C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe" /R
    O4 - HKCU\..\Run: [Livedrive] "C:\Program Files\CloudZow\Livedrive.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [50C4F87EF1BA04A7C0112EDF6426B804BEF53108._service_run] "C:\Program Files\Google\Chrome\Application\chrome.exe" --type=service
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O4 - Startup: eFax 4.4.lnk = C:\Program Files\eFax Messenger 4.4\J2GTray.exe
    O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueSwitchComcast\TrueWizard.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Monitor.lnk = C:\Program Files\ArcSoft\Media Card Companion\MCC Monitor.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O9 - Extra button: CleanPage - {6C8F2C29-0F94-49ff-8262-E12226CA34B0} - C:\Program Files\Readonweb\CleanPage\CleanPage.dll
    O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {038E2507-7A48-41E2-94AD-7F23D199AF4E} (ZenGems Control) - http://www.worldwinner.com/games/v54/zengems/zengems.cab
    O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - http://gsn.worldwinner.com/games/v47/shared/FunGamesLoader.cab
    O16 - DPF: {42FDC231-A411-45F8-B8B6-3B5026111DA8} (SolitaireRush Control) - http://www.worldwinner.com/games/v47/solitairerush/solitairerush.cab
    O16 - DPF: {445F47D7-E043-4BD6-82EB-7A1BD0EBA773} (CopyGuardCtrl Class) - http://www.psapoll.com/CopyGuardIE.cab
    O16 - DPF: {58FC4C77-71C2-4972-A8CD-78691AD85158} (BJA Control) - http://www.worldwinner.com/games/v63/bjattack/bja.cab
    O16 - DPF: {615F158E-D5CA-422F-A8E7-F6A5EED7063B} (Bejeweled Control) - http://www.worldwinner.com/games/v51/bejeweled/bejeweled.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1358181906390
    O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
    O16 - DPF: {95A311CD-EC8E-452A-BCEC-B844EB616D03} (BejeweledTwist Control) - http://www.worldwinner.com/games/v51/bejeweledtwist/bejeweledtwist.cab
    O16 - DPF: {A2EBA59E-C601-4AE3-900B-6B61F29500BE} (ActiveFormX Control) - https://widow1.factualdata.com/ocx/print3.ocx
    O16 - DPF: {A52FBD2B-7AB3-4F6B-90E3-91C772C5D00F} (WoF Control) - http://www.worldwinner.com/games/v57/wof/wof.cab
    O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - http://offers.e-centives.com/cif/download/bin/actxcab.cab
    O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://www.worldwinner.com/games/v67/swapit/swapit.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {E70E3E64-2793-4AEF-8CC8-F1606BE563B0} (WWSpades Control) - http://www.worldwinner.com/games/v54/wwspades/wwspades.cab
    O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\14.2.0\ViProtocol.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files\Browny02\BrYNSvc.exe
    O23 - Service: CloudZow VSS Service (CloudZowVSSService) - Unknown owner - C:\Program Files\CloudZow\VSSService.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Apps\Dell Game Console\GameConsoleService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
    O23 - Service: vToolbarUpdater14.2.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe

    --
    End of file - 15317 bytes
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,517
    First Name:
    Frank
    Your HiJackThis log shows 2 very obvious issues:

    1. An extremely bloated startup load

    2. An infestation of malware, spyware, etc.

    ----------------------------------------------------------

    Let's see what needs to be uninstalled, updated, added, or replaced in that computer.

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the ENTIRE file here.

    ----------------------------------------------------------

    Which optional external devices do you connect to and use with that computer?

    ----------------------------------------------------------
     
  14. kwatts

    kwatts Thread Starter

    Joined:
    Jan 8, 2013
    Messages:
    167
    ABBYY FineReader 6.0 Sprint
    Acrobat.com
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Help Center 2.1
    Adobe Reader X (10.1.5)
    Adobe Shockwave Player 11.5
    Adobe SVG Viewer 3.0
    AOL Uninstaller (Choose which Products to Remove)
    ArcSoft Media Card Companion
    AVG Security Toolbar
    Banctec Service Agreement
    Bing Bar
    Bonjour
    BookScan&Whiteboard Suite
    Brother MFL-Pro Suite MFC-J615W
    CDBurnerXP
    CloudZow
    Compatibility Pack for the 2007 Office system
    Coupon Printer for Windows
    CouponBar
    Database Conversion Wizard
    Dell Digital Jukebox Driver
    Dell Driver Reset Tool
    Dell Game Console
    Dell Media Experience
    DellSupport
    Digital Content Portal
    Digital Locker Assistant
    Encompass NetBranch Installation Manager
    Express Burn
    Express Rip
    FaceFilter Studio Brother Edition
    GdiplusUpgrade
    Google Chrome
    Google Talk Plugin
    Google Update Helper
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Format SDK (KB902344)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB915865)
    Hotfix for Windows XP (KB954708)
    Humorous Greeting Card Factory
    Intel(R) PRO Network Adapters and Drivers
    Intel(R) PROSet for Wired Connections
    Internet Explorer Infoaxe Toolbar
    J2SE Runtime Environment 5.0 Update 10
    J2SE Runtime Environment 5.0 Update 11
    J2SE Runtime Environment 5.0 Update 5
    J2SE Runtime Environment 5.0 Update 6
    J2SE Runtime Environment 5.0 Update 9
    Java 2 Runtime Environment, SE v1.4.2_03
    Java(TM) 6 Update 2
    Java(TM) 6 Update 22
    Java(TM) 6 Update 3
    Java(TM) 6 Update 39
    Java(TM) 6 Update 5
    Java(TM) 6 Update 7
    Java(TM) SE Runtime Environment 6 Update 1
    Macromedia Flash Player
    Malwarebytes Anti-Malware version 1.70.0.1100
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile
    Microsoft Base Smart Card Cryptographic Service Provider Package
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Encarta Encyclopedia Standard 2005
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
    Microsoft LifeCam
    Microsoft Money 2005
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Excel Viewer
    Microsoft Office Excel Viewer 2003
    Microsoft Office Live Add-in 1.5
    Microsoft Office Word Viewer 2003
    Microsoft Picture It! Premium 10
    Microsoft Plus! Digital Media Edition Installer
    Microsoft Plus! Photo Story 2 LE
    Microsoft PowerPoint Viewer
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual J# 2.0 Redistributable Package
    Microsoft Windows Journal Viewer
    Microsoft Word 2002
    Microsoft Works
    Microsoft Works 2005 Setup Launcher
    Microsoft Works Suite Add-in for Microsoft Word
    Microsoft WSE 2.0 SP3 Runtime
    Modem Event Monitor
    Modem Helper
    Modem On Hold
    Movie Maker Background Music Files
    Movie Maker Sound Effects
    Movie Maker Title Images
    MSN
    MSXML 4.0 SP2 (KB925672)
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    Musicmatch® Jukebox
    OLYMPUS CAMEDIA Master 4.2
    overland
    PaperPort Image Printer
    Pdf995
    PdfEdit995
    Personal Ancestral File 5
    Personal License Update Wizard for Windows Media Player
    Photo Click
    Picasa 3
    playful_elephants ScreenSaver
    Plus! MP3 Audio Converter LE
    PowerDVD 5.5
    QuickBooks Simple Start Special Edition
    Rapport
    Readonweb CleanPage
    RealArcade
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    RealUpgrade 1.1
    ScanSoft PaperPort 11
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB974392)
    Shockwave
    Signature995
    Sonic Audio module
    Sonic DLA
    Sonic RecordNow Copy
    Sonic RecordNow Data
    SoundTap
    Spelling Dictionaries Support For Adobe Reader 9
    Switch
    User Profile Hive Cleanup Service
    Viewpoint Media Player
    Wallery
    WavePad Uninstall
    WebCyberCoach 3.2 Dell
    WebIQ Client Software
    WildTangent Web Driver
    Winamp
    Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
    Windows Genuine Advantage v1.3.0254.0
    Windows Imaging Component
    Windows Installer Clean Up
    Windows Internet Explorer 8
    Windows Media Bonus Pack for Windows XP
    Windows Media Connect
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 10
    Windows Media Player 10 Hotfix - KB895316
    Windows Media Player 11
    Windows Media Player 11
    Windows Media Player Playlist Import to Excel Wizard
    Windows Media Player Skin Importer
    Windows Media Player Tray Control
    Windows XP Service Pack 3
    Windows XP Winter Fun Pack for Windows Media Player 9 Series
    WiseFixer 4.0


    external devices, mouse, speakers and printer
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,348
    Have you ever run a registry cleaner type program? I'm not suggesting you do, in fact, the contrary, but that might explain why you don't have all of your Windows updates showing. Or are you having problems with Windows Updates?

    Please run the MGA Diagnostic Tool and post back the report it creates:
    • Download MGADiag to your desktop.
    • Double-click on MGADiag.exe to launch the program
    • Click "Continue"
    • Ensure that the "Windows" tab is selected (it should be by default).
    • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
    • Paste the MGA Diagnostic Report back here in your next reply.
     
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