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Delay Opening Local Office XP Files

Discussion in 'Business Applications' started by mlisle, Sep 16, 2004.

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  1. mlisle

    mlisle Thread Starter

    Joined:
    Sep 16, 2004
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    Hi, I have a strange problem. One of our users is using Office XP on a fully patched Windows 2k machine (512 MB RAM, 1.5 Ghz, fast machine). Whenever she tries to open an Office file using any method other than File -> Open (i.e. double-clicking in Explorer, opening e-mail attachments, etc) she gets a 1.5 minute delay before the file will open. This occurs in Excel, Powerpoint, and Word. I haven't tried Access.

    Here's what I've tried:
    - Rebooted in Safe Mode, double-clicking on a word file opens fine. Problem does not occur in Safe Mode.
    - Uninstalled, deleted all registry entries, and reinstalled Office.
    - Moved .dot files out of the template folder and the startup folder (googling has turned this up as an occasional problem).
    - Removed all networked printers (googling has turned this up as an occasional problem).
    - Defragged and error checked her hard drive.

    I am not having this problem with any other software program.

    Any ideas?
     
  2. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
    11,746
    First Name:
    Anne
    Does she have Norton AV?
     
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