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Solved delete pup malware

Discussion in 'Virus & Other Malware Removal' started by 4dsmom, Sep 14, 2015.

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  1. 4dsmom

    4dsmom Thread Starter

    Joined:
    Dec 5, 2000
    Messages:
    632
    I have Malwarebytes Anti-Malware Premium installed on Windows 7. For the past week in my daily scans I am getting message that (4)malware has been detected. The only way I know what malware has been found is to read the scan log which I have attached. They are all of the pup variety. I get no pop up warnings that pup is trying to "invade". There is nothing placed in the vault for me to delete, in fact nothing is posted in history at all except for the scan and protection logs.
    I was getting a pop up notifiying me of some Microsoft thing was attempting and I blocked the site, (don't know what the site was). These 4 pup items are probably the same ones being detected daily, but I don't know how to delete them.
     

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  2. Curie

    Curie Malware Specialist

    Joined:
    Jun 18, 2015
    Messages:
    511
    Hi 4dsmom.

    Welcome to Tech Support Guy. I am Marie Curie and will gladly help you with any malware-related problems. Did you already get help in another forum or solve your problem? If so, please notify me, so I can move on to other topics.

    I am currently in training at WhatTheTech and every post of mine will be approved by a teacher. This leads to some delay in the response time. I will return as soon as possible with instructions. Please familiarize yourself with the following ground rules in the meanwhile.
    • Read my instructions thoroughly, carry out each step in the given order.
    • Do not make any changes to your system, or run any tools other than those I provided. Do not delete, fix, uninstall, or install anything unless I tell you to.
    • If you are unsure about anything or if you encounter any problems, please stop and inform me about it.
    • Stick with me until I tell you that your computer is clean. Absence of symptoms does not mean that your computer is free of malware.
    • Back up important files before we start.
     
  3. 4dsmom

    4dsmom Thread Starter

    Joined:
    Dec 5, 2000
    Messages:
    632
    Thank you for responding, but you gave no instructions, which was ok because I think I solved the problem myself. I went to the folder that was listed in the scan log, containing the "pup" and deleted them there. There has been only 1 instance since in the scan that showed a detection and it was in the quarantine folder, (another pup) and I deleted it from there. Thank you for your response.
     
  4. Curie

    Curie Malware Specialist

    Joined:
    Jun 18, 2015
    Messages:
    511
    As I wrote in my initial post, instructions have to be approved by a teacher to ensure the best quality while assisting you with malware removal. I got my approval for posting instructions now. If you still need any help, let me know.
     
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