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Deleted Folders Reappearing

Discussion in 'Windows 7' started by JerichoMaxim, Oct 17, 2011.

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  1. JerichoMaxim

    JerichoMaxim Thread Starter

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    Hello,

    I have a user at my company that just upgraded to a new PC with Windows 7. Her "My Documents" folder is mapped to a private folder on a network shared drive. Files and folders that she deletes from the My Docs folder reappear, sometimes the same day as the deletion, sometimes the next day, but they always reappear.

    She is convinced that the issue has something to do with the Windows 7 "libraries" but I'm not so sure.

    What kind of information would you need to be able to help me with this issue? We want (obviously) to stop the deleted files from reappearing.

    Thank you,
    jerichomaxim
     
  2. Rockn

    Rockn

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    Is volume shadow copy enabled on the drive where her folders are redirected to?
     
  3. JerichoMaxim

    JerichoMaxim Thread Starter

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    Yes, Volume Shadow Copy is enabled and stable on the network share.
     
  4. Elvandil

    Elvandil

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    Have the folders been removed from the Libraries? Are they empty when restored?

    If they are listed in Libraries, or anywhere else that maintains a sub-category of folders, it would make sense that they would be recreated when that component was accessed. They would still be on the Libraries list after deletion, I assume, though I haven'tdeleted anything from there to know for sure, I admit.
     
  5. JerichoMaxim

    JerichoMaxim Thread Starter

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    I had the user remove the folders from her libraries screen, reboot, and the folders that were removed are back again.
     
  6. Rockn

    Rockn

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    Are these from redirected network folders? If people are using the same account and user profile on the network and say person A deletes the file and user B still has this file as a local copy, once user B logs off it will sync user A's deleted file back to the server.
     
  7. JerichoMaxim

    JerichoMaxim Thread Starter

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    The way the folder is set up is like this: the "my documents" folder on C: has been re-directed to a network shared drive, although the user is the only person with access to this folder. There is only one user having this issue, recently upgraded to a windows 7 pc.
     
  8. Rockn

    Rockn

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    Do they by chance use multiple computers that have off line copies of these files? Do you have roaming profiles and my documents directed to the same location? They should go to separate shares.
     
  9. JerichoMaxim

    JerichoMaxim Thread Starter

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    No, there is only one PC that is accessing the folders, and we do not user roaming profiles to my knowledge.
     
  10. Rockn

    Rockn

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    I would check to make sure that you are not using roaming profiles. This can cause the issues you are describing. Redirected my documents is sort of like roaming profiles where it makes the folder available at any computer that user account logs into. And no one else uses this particular login except one person?
     
  11. JerichoMaxim

    JerichoMaxim Thread Starter

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    I checked the user profile, and it is set to local, not roaming.
     
  12. Rockn

    Rockn

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    No one else uses this user account except for this one user? Do they log on remotely using Terminal services per chance?
     
  13. JerichoMaxim

    JerichoMaxim Thread Starter

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    That is correct, only one person is using this account. They do not use Terminal Services.
     
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