1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Deleted Mozilla Firebird & now Internet Explorer & MS Outlook won't work! (Win98+)

Discussion in 'Web & Email' started by sherrmarsh, Sep 10, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. sherrmarsh

    sherrmarsh Thread Starter

    Joined:
    Sep 10, 2003
    Messages:
    4
    Hi folks

    Our internet was working fine with Internet Explorer, & then I installed Mozilla Firebird & Mozilla browsers (all worked fine). I decided to then uninstall Mozilla Firebird & from their website they said U could just delete the unzipped program files for Mozilla Firebird which I did.
    I then found I couldn't use Internet Explorer or Microsoft Outlook. With IE, it gave the message:

    "IEXPLORE caused a general protection fault
    in module GFXDRV.DRV at 0001:000072d0.
    Registers:
    EAX=0000ffff CS=0327 EIP=000072d0 EFLGS=00000202
    EBX=00000030 SS=604f ESP=0000b18e EBP=0000b1cc
    ECX=00260013 DS=607f ESI=00000300 FS=609e
    EDX=00000007 ES=014b EDI=ccb6ffa0 GS=033f
    Bytes at CS:EIP:
    67 8a 14 33 67 65 8b 04 55 58 1f 00 00 67 26 89
    Stack dump:
    0000b222 00003c8e 00023c8e 00130013 00320147 00000015 00000000 05bf0002 07a5b1f4 3c8e045f 002805bf 00000030 00000068 e2147fa0 ccb6ffa0 b24405bf "

    I Uninstalled IE6 & rolled back to IE5, but still had the same problem.

    This problem has happened before, & we solved this by reinstalling Windows etc. but I don't want to have to do this again. This problem could be a bit similar to a previous thread "GFXDRV.DRV and IE6 error message" but I think could be different. Has anyone got any ideas for a kiwi IT rookie? Thanks.
     
  2. Whiteskin

    Whiteskin

    Joined:
    Nov 15, 2002
    Messages:
    1,964
    I'm damn sure that Firebird doesnt mess with anything outside of its own folder so you shouldnt have to worry about that being the cause... think back to some of the other things you would have done. Unless you used the installer, firebird will not touch the registry nor file associations.
     
  3. sherrmarsh

    sherrmarsh Thread Starter

    Joined:
    Sep 10, 2003
    Messages:
    4
    Thanks. Any ideas what I can do?
     
  4. Whiteskin

    Whiteskin

    Joined:
    Nov 15, 2002
    Messages:
    1,964
    figrure out what GFXDRV.DRV is and how to replace it? I dont know, i never worked in the guts of errors.
     
  5. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Try scanreg /restore and yes Mozilla does play around with the guts of IEthats why this post exists.
     
  6. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Reason I say is because last night I downloaded it because of your post Whiteskin and I didn't like it so I deleted it and lo and behold I was doing a system restore to get my system running again.
     
  7. Whiteskin

    Whiteskin

    Joined:
    Nov 15, 2002
    Messages:
    1,964
    hmm... i've never had that problem, i would be interesting in seeing some one post it to bugzilla.
     
  8. Whiteskin

    Whiteskin

    Joined:
    Nov 15, 2002
    Messages:
    1,964
    Ok, i've submitted it to bugzilla. here is the report. so you can follow up on it.

    http://bugzilla.mozilla.org/show_bug.cgi?id=219155

    Summary: When Uninstalled IE Ceases function due to error in
    GFXDRV.DRV
    Product: Firebird
    Version: unspecified
    Platform: PC
    URL: http://forums.techguy.org/t163862/s.html
    OS/Version: Windows XP
    Status: UNCONFIRMED
    Severity: critical
    Priority: --
    Component: General
    AssignedTo: [email protected]
    ReportedBy: [email protected]
    QAContact: [email protected]


    User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5a) Gecko/20030728 Mozilla Firebird/0.6.1 StumbleUpon/1.81
    Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5a) Gecko/20030728 Mozilla Firebird/0.6.1 StumbleUpon/1.81

    I installed Mozilla Firebird & Mozilla browsers (all worked fine). I decided to
    then uninstall Mozilla Firebird & from their website they said U could just
    delete the unzipped program files for Mozilla Firebird which I did.
    I then found I couldn't use Internet Explorer or Microsoft Outlook. With IE, it
    gave the message:

    "IEXPLORE caused a general protection fault
    in module GFXDRV.DRV at 0001:000072d0.
    Registers:
    EAX=0000ffff CS=0327 EIP=000072d0 EFLGS=00000202
    EBX=00000030 SS=604f ESP=0000b18e EBP=0000b1cc
    ECX=00260013 DS=607f ESI=00000300 FS=609e
    EDX=00000007 ES=014b EDI=ccb6ffa0 GS=033f
    Bytes at CS:EIP:
    67 8a 14 33 67 65 8b 04 55 58 1f 00 00 67 26 89
    Stack dump:
    0000b222 00003c8e 00023c8e 00130013 00320147 00000015 00000000 05bf0002 07a5b1f4
    3c8e045f 002805bf 00000030 00000068 e2147fa0 ccb6ffa0 b24405bf "

    I Uninstalled IE6 & rolled back to IE5, but still had the same problem.

    This problem has happened before, & we solved this by reinstalling Windows etc.
    but I don't want to have to do this again.

    Reproducible: Didn't try

    Steps to Reproduce:
    1.INstall
    2.Use
    3.Uninstall



    Expected Results:
    Uniinstalled , without killing IE
     
  9. sherrmarsh

    sherrmarsh Thread Starter

    Joined:
    Sep 10, 2003
    Messages:
    4
    Thanks for your help people. I had a go at scanreg /restore but it didn't resolve the problem. A friend of mine then reinstalled Windows 98 2nd Edition which fixed the problem. I think deleting program files for Firebird does interfere with the registry!!
     
  10. Whiteskin

    Whiteskin

    Joined:
    Nov 15, 2002
    Messages:
    1,964
    I got the following repdly back from bugzilla. They confirmed what i had thought, firebird does not touch the registry. Here is the message....

    +_++_++_++_++_++_++_++_++_++_++_++_++_++_+


    http://bugzilla.mozilla.org/show_bug.cgi?id=219155


    [email protected] changed:

    What |Removed |Added
    ----------------------------------------------------------------------------
    Status|UNCONFIRMED |RESOLVED
    QAContact|[email protected] |[email protected]
    Resolution| |INVALID




    ------- Additional Comments From [email protected] 2003-09-15 08:19
    -------
    This is not a firebird problem. Firebird never touches that file and since
    firebird doesn't have an uninstall feature yet, it doesn't touch the registry
    when you delete the firebird program directory. Must be a local issue on your
    system.

    -> INVALID


    --
    Configure bugmail: http://bugzilla.mozilla.org/userprefs.cgi?tab=email
     
  11. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Like to have that tech here when i deleted it then so they could have witnessed it themselves...I guess they'll feed any line to get someone to protect the image of thier product....What a Joke!
     
  12. panzer999

    panzer999

    Joined:
    Jul 14, 2003
    Messages:
    724
    I had Firebird on two different systems: Win ME and Win 98.

    On the ME machine, Firebird wasn't set as the default browser, but it was on the 98.

    I deleted Firebird on both systems. IE works fine on both now, but on the 98 machine I had to have 'IE should detect if it the default browser' checked to get it working.

    But that is all I had to do. Nothing else.

    Off to download Firebird again....
     
  13. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    Didn't take to my xp too well but it previously did on 98..
     
  14. sherrmarsh

    sherrmarsh Thread Starter

    Joined:
    Sep 10, 2003
    Messages:
    4
    Thanks for your help people.
    This whole issue has been very interesting.
    This is a great forum!
     
  15. panzer999

    panzer999

    Joined:
    Jul 14, 2003
    Messages:
    724
    XP may be the problem, I dunno.

    I just HAD to try it :D

    Worked for me, but that doesn't mean it will work for anyone else. Just had the opportunity and felt like digging out my recovery CDs if it came to that :D
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/163862

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice