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Deleting folders

Discussion in 'Web & Email' started by Professor53, Jan 14, 2019.

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  1. Professor53

    Professor53 Thread Starter

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    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 11
    Processor Count: 4
    RAM: 8091 Mb
    Graphics Card: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1), -274 Mb
    Hard Drives: C: 465 GB (387 GB Free);
    Motherboard: Dell Inc., 0HN7XN
    Antivirus: None

    I want to delete some folders in Outlook and have followed all the info available.
    However, even if they do disappear, they are soon back. I cannot get rid of them. Can someone tell me how to do this?
    Thanks.
     
  2. plodr

    plodr

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    1. What version of Outlook?
    2. What folders are you trying to delete?

    I also note you have no antivirus. Are you running any security programs on your computer to protect it from malware?
     
  3. DaveA

    DaveA Trusted Advisor Spam Fighter

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    If you are using IMAP, then you will continue to get them downloaded until you go to the server and delete them there.
     
  4. Professor53

    Professor53 Thread Starter

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    Yes I have antivirus, I dont know why it did not show.
    Ordinary folders that I created and have finished with.
    How can I find out which version of Outlook I am using?
     
  5. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Post a screenshot of your Outlook and we can start from there?
     
  6. Professor53

    Professor53 Thread Starter

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    Okay, hope it helps. Untitled.png
     
  7. DaveA

    DaveA Trusted Advisor Spam Fighter

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    It appears to be at Outlook.com, is that correct?

    Your image is so mall I am not able to really see what you have?
     
  8. plodr

    plodr

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    That is Outlook webmail. If you ask questions, be sure to mention webmail after Outlook.
    1. You can not delete the junk mail folder.
    2. Right click a folder that is empty and you wish to remove and select Delete folder from the menu that says:
    Create new subfolder
    Delete folder
    Empty folder
    Mark all as read
    Rename
    Add to Favorites
     
  9. Professor53

    Professor53 Thread Starter

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    I have tried this many times, the folders simply will not delete. Even if they do delete they come back the next time I check my mail.
    That is the problem I have.........
    Yes, it is Outlook.
     
  10. DaveA

    DaveA Trusted Advisor Spam Fighter

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    NO it is NOT Outlook , it is Outlook webmail.
    Outlook comes with Office and is a local program installed on your computer.
     
  11. Professor53

    Professor53 Thread Starter

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    That shows what I know..........
    So can I fix the problem?
     
  12. dvk01

    dvk01 Moderator Malware Specialist

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    If you look carefully, you will see those folders are in the deleted items folder.
    to permanently delete them you need to right click the deleted items folder & select empty folder
     
  13. Professor53

    Professor53 Thread Starter

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    I have looked very carefully and tried every possible way to delete the folders. Every folder I have ever deleted into the deleted items folder is still there if I click on the name 'deleted items;' I cannot permanently delete ANY folders......
     
  14. plodr

    plodr

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    In deleted items, highlight an item and click on the trash can. It will ask if you want to permanently delete the item. Say yes.
    A count is kept of the items you delete and directly below it says Recover items deleted from this folder. I'm not sure how long the items are kept just in case you wish to recover them.

    In gmail, my trash holds items more than a month old.
     
  15. Professor53

    Professor53 Thread Starter

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    The problem is actually deleting files from the mailbox INTO the deleted items folder.
    They wont delete..........
     
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