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Solved Dell 3252 having audio problems and start menu problems

Discussion in 'Multimedia' started by timothycochran, Feb 11, 2017.

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  1. timothycochran

    timothycochran Thread Starter

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    Tim
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Pentium(R) CPU N3700 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 3
    Processor Count: 4
    RAM: 8105 Mb
    Graphics Card: Intel(R) HD Graphics, 1024 Mb
    Hard Drives: C: 918 GB (846 GB Free);
    Motherboard: Dell Inc., 0WVYMC
    Antivirus: IObit Malware Fighter, Enabled and Updated
    Am having audio problems. Every time I restart Windows 10 I have to readjust my audio settings. Once done I can get about 10 minutes of quality sound before it becomes distorted very bad.
    Also when I click on start menu, the description of the menu selection fades to unreadable at about the D entries on through the rest of the menu.
    Hope this is the right forum to place this in. Any thoughts or ideas is gratefully appreciated.
     
  2. flavallee

    flavallee Trusted Advisor

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    You appear to have a Dell Inspiron 3252 desktop.
    What's the exact "service tag" number and "express service code" number on yours?

    It appears to have Realtek ALC3600-CG 5.1 channel high definition audio.
    HERE is the Windows 10 64-bit driver for it.

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    You should consider getting rid of the IObit-related apps that are installed in that desktop.

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  3. timothycochran

    timothycochran Thread Starter

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    Thanks Frank. When I saw your icon I pretty well knew you had the answers. With a little tweaking I should be able to get things sounding better. Your answers are always spot on. Thanks. but still have the fading problem with the start menu.
     
  4. flavallee

    flavallee Trusted Advisor

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    I'm using Windows 10 Pro (version 1607 build 14393) 64-bit in a Dell Precision M6400 laptop and only turn it on once or twice a month to update it and play with it for awhile.
    I did a clean install and deleted all of its "bloat-ware", and I don't run anything in it that I don't absolutely need, so it works pretty good for me.

    I don't know what's installed in yours and how you use it, so it's difficult for me to say why it's having sound and fading issues.

    --------------------------------------------------------------
     
  5. timothycochran

    timothycochran Thread Starter

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    The situation has returned with the distortion getting really bad. This is my first Dell PC I have ever owned. Have had it about two months and at first it was the best PC I ever owned. Then the distortion and having to reset all the audio settings after a restart and the fading of the start menu began. I have no idea how to get the service tag number and the express service code. Every day I find out something new about the PC but don't think I have run across them yet. The iObit software was just installed two months ago and is up to date. Any more help would be greatfully appreciated.
     
  6. Oddba11

    Oddba11

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  7. timothycochran

    timothycochran Thread Starter

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    9FQ5QD2. is the ticket number. I have had a couple of techs from Dell work on this and they give up and give me a toll free number which is a charge for tech support. I would think since this pc is just 2 months old I would get better coverage. Welcome to the real world. That's why there are sites like this.
     
  8. flavallee

    flavallee Trusted Advisor

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    According to that service tag number, you have THIS Dell Inspiron 3252 desktop.

    According to its original configuration section, it shipped in August 2016 in the U.S.A. and came with Windows 10 Home 64-bit.

    HERE is the Windows 10 64-bit driver (6.0.1.7908) for its Realtek high definition audio device.

    --------------------------------------------------------------
     
  9. Oddba11

    Oddba11

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    If it's not working properly, and you've already had a "couple of Techs from Dell" work on it already, I would call the number and have it replaced (under warranty). You shouldn't be troubleshooting a PC under warranty, especially one that couldn't be fixed by a Tech.
     
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