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Dell 4550 computer can't find disk drives

Discussion in 'Hardware' started by stovermw, Sep 28, 2003.

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  1. stovermw

    stovermw Thread Starter

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    After 11 months of use, my Dell 4550 couldn't find its CD/DVD and DVD recorder drives today on bootup. Dell tech support suggests the problem is inside the computer requiring a new cable from the motherboard to the two drives (one cable).
    They are sending me a new cable.

    Is this likely to be the problem or are there other things that could be causing this problem. Neither drive shows up in "My Computer."
     
  2. greengeek

    greengeek

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    Do they show up in the BIOS? What OS are you running?
     
  3. stovermw

    stovermw Thread Starter

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    Windows XP.

    How do I know if they are in the BIOS?
     
  4. Triple6

    Triple6 Moderator

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    When the computer first boots up - it shows the DELL screen and should say press F2 or DEL or F10 to enter setup. Do that, somewhere in there it should mention IDE drives - it should list your harddrive and have 3 other devices - make sure they are set on auto or are display CD-ROM
     
  5. stovermw

    stovermw Thread Starter

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    Here's what I found:

    Primary Drive 0 Hard Drive
    Primary Drive 1 OFF
    Secondary Drive 0 CD-ROM reader (my DVD/CD reader)
    Secondary Drive 1 CD-RO< reader (my DVD r/w)
     
  6. Triple6

    Triple6 Moderator

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    Well now that suggests that its a Windows Problem.

    What if you go to Control Panel -> System -> Device Manager. Any errors? Does it list the drives here?
     
  7. stovermw

    stovermw Thread Starter

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    It shows "!" by both CD drives and following message:

    "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)"
     
  8. Triple6

    Triple6 Moderator

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    Try removing both and restarting the computer. It should pick them up again and install drivers automatically. If not, check to see if the drives are jumpered on Cable Select(physical jumpers on the back of each drive) If they are, set them to Master and Slave. You can also try them one at a time by unpluging the IDE cable from one of them.
     
  9. stovermw

    stovermw Thread Starter

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    Disable the drivers or uninstall them?
     
  10. Triple6

    Triple6 Moderator

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    Uninstall them and reboot. they should come back but hopefully work.
     
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