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Dell 720 Printer Issue

Discussion in 'Hardware' started by hd47, Sep 22, 2010.

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  1. hd47

    hd47 Thread Starter

    Joined:
    Sep 22, 2010
    Messages:
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    Hello,


    Just the other day my Dell 720 printer stopped working. It can turn on, and it's still listed in the printer section of the control panel. However, when I try to print a document, it just remains in the queue and nothing happens.
    Does anyone know what could be wrong and any potential solutions?


    Thanks in advance!


    Also, it might be worth noting that I think it started happening when I tried to print something and got a message from my virus software (Trend Micro PC-cillin Internet Security 2007) asking if I'd like to approve or deny some software function, it might have said spool...and I could have sworn I hit approve, but I might have accidentally denied it. Do you know what something like this could have done, and if so, how to correct it?


    Thanks again!!!
     
  2. TekTime

    TekTime

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    What OS are you using?

    Try disconnecting and then uninstalling the printer, and it's associated software (control panel). Restart your PC and see what happens.
     
  3. hd47

    hd47 Thread Starter

    Joined:
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    Messages:
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    I'm running Windows XP. I've tried that and the problem still exists. The computer recognizes the printer too...if I unplug it, it will say "offline" and then when I plug it back in, it says "ready," yet nothing happens. The doc just remains "pending"
     
  4. hd47

    hd47 Thread Starter

    Joined:
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    Also...I tried removing the software, however, event if I reinstall it, nothing happens.

    Any other ideas?

    Thanks!
     
  5. TekTime

    TekTime

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    Uninstall your internet security software if possible (you can always reinstall it later). Then see if your printing works.
     
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