- Sep 24, 2021
I have a Dell all in one desktop computer, only about 5 years old. My screen is black but I can see a light glare around the edges but after a few minutes completely black. When I first press the power button the Dell name shows with a dotted circle going around then it turns black. I have tried many suggestions from google like pressing the windows, ctl, shift, b keys simultaneously. I also unplugged all usb cables from the back of the system, turned it on still turns black. I am able to go in the F keys and I see the screen fine but can't get the system to go into safe mode. It gets to the Dell screen and sits at the screen never going into safe mode. I also tried back dating the system to a earlier date but still the screen turns black. I am computer literate and know a lot about computers but this is driving me crazy. It seems like it's something simple. I also seen on a site that a lot of people are having this same issue but they are saying it happened after a recent windows update. I also ran a diagnostic but it says everything is fine. Please assist me in figuring this out. I will truly appreciate it.