Dell Backup and recovery

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GreatMa

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Inspiron small desk top 3000 series. SERVICE TAG # 6V55922, EXPRESS CODE: 14943788570. I do not have access to this computer. The backup and recovery program continually loops, and will not let me into windows. I have reinstalled windows , but when you have to restart it, for drivers or updates, it automatically goes to the backup and recovery. Dell said to go into the bios to get it out. I could not find any reference to the program.
 

Couriant

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It looks like it's a now defunct service. The BIOS is when you start the computer you press F2 repeatedly until you get to the BIOS setup screen. There should be a menu there to disable the backup and recovery.
 

PeterOz

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From here https://www.dell.com/support/manual...a4fbfb-924b-4b4a-b183-4117e91ada90&lang=en-us
  1. Turn on or restart your computer.
  2. Press F2 to enter System Setup.
    NOTE If you wait too long and the operating system logo is displayed, wait until you see the Windows desktop, restart your computer, and try again.
  3. In the left pane, expand SupportAssist System Resolution, and then select SupportAssist OS Recovery.
  4. In the right pane, select or clear the SupportAssist OS Recovery check box to enable or disable the automatic start of SupportAssist OS Recovery.
  5. Press F10 to save the changes and exit.
    NOTE BIOS options may vary slightly depending on your system model.
 

GreatMa

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I have been in the bios many times. There is nothing different in it. Where ever the program is, I can't find it. I don't know what left pane in the bios , you are referring to. I see only the top bar menu.
 

flavallee

Frank
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Inspiron small desk top 3000 series. SERVICE TAG # 6V55922, EXPRESS CODE: 14943788570. I do not have access to this computer. The backup and recovery program continually loops, and will not let me into windows. I have reinstalled windows , but when you have to restart it, for drivers or updates, it automatically goes to the backup and recovery. Dell said to go into the bios to get it out. I could not find any reference to the program.
According to that service tag number and express service code number, you have THIS Dell Inspiron 3646 Slim Form Factor PC which was purchased in August 2015 in the U.S. and came with Windows 8.1 64-bit.

The most current Dell Backup And Recovery software for it was released in January 2016 and is version 1.9.2.8.
It can be downloaded from HERE.

In your original comments, you said "I do not have access to this computer".
If that's correct, how are you able to work on it? :unsure:

-------------------------------------------------
 

GreatMa

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I cannot do anything with my Dell. It is sitting here, dead in the water.
 

PeterOz

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I cannot do anything with my Dell. It is sitting here, dead in the water.
1)As in no power ?
2)Do you need to recover data ?
3) Do you have an external drive you can copy data to if needed?
4) Do you have access to another computer ?
 

GreatMa

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The computer will not go beyond the Backup and Recover program. It has power . My data is stored on and external drive. I have a Leveno , that has window 10.
 

PeterOz

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Two things I would try
1) Download a ubuntu image and build a boot usb - set bios to boot from usb - No install needed.
https://ubuntu.com/download/desktop.

2) Download win10 tool and reinstall windows using the tool. The only problem you may have is you win10
registration may not be valid anymore. You need to ask Microsoft or Dell.

The backup and recovery program continually loops,
Is this the built in Backup and recovery program or is it the download from Dell
 

GreatMa

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The only reason I downloaded it was because it was on the Dell site. I thought that the windows tool was only for 10. I am using windows 8.1 , on my dell.
 

PeterOz

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Why not use the win 10 tool and upgrade dell from 8 to 10
 

GreatMa

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I already have windows 10 on my Lenavo. So I like to use 8.1 on the dell.
 

PeterOz

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Did you use Dell OS Recovery Tool.
Any chance of getting a pic of your BIOS first screen
 

PeterOz

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If you turn on the computer and start tapping F8 do you get any menu or won't it let you get that far
 
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