Inspiron small desk top 3000 series. SERVICE TAG # 6V55922, EXPRESS CODE: 14943788570. I do not have access to this computer. The backup and recovery program continually loops, and will not let me into windows. I have reinstalled windows , but when you have to restart it, for drivers or updates, it automatically goes to the backup and recovery. Dell said to go into the bios to get it out. I could not find any reference to the program.