nicolenanette
Thread Starter
- Joined
- Sep 18, 2008
- Messages
- 3
FIRST, i sure wish i could find the post that brought me to this site, for i could THANK, HUG, GIVE HONOR to who posted (years ago) a post that saved our computer..... but i found you........ YAHOO!!!
Now to the situation at hand which caused the problem (computer died and now resurrected)................
I have an 5 year old computer, Dell 4600C .......peek in my profile for more details if needed..
i have had only 1 problem in the 5 years, and that is the dvd/cd burner died 4 times.....
1. 14 months after purchase (sonic product) the dvd/cd burner stopped working..
after talking to INDIA,,, for 2 months, dell finally listened to me and sent someone out to fix, replace the hardware and give new software.
2. about a year later the same thing but it only took me 2 weeks this time to convince dell what the problem was... but this time dell used roxio for the software
(sure hope i am using the correct terminology)
3. a little less than a year later, it happened again and they replace the same items, and left me witha a roxio cd to go with the new hardware.
4. now (2008) the warranty is gone and (should i have kept it, too late now),,, the same thing happened and i took it to a reputable computer store for repair. they repaired it and i used (burned cds, i am a photographer) it about 20 times. and it quit. I took it back and they couldnt find a problem for the burner read thier dvds and played their cds.
i brought it home and nope it wouldnt work for me... (reading my image of photography)
i used my sons computer and sure enough it (dell laptop) read my cds without a problem.
so end result is this.............
my computer plays dvds, reads cds that have messages to listen to, plays cds with music, but refuses to burn or read my images.
i used cd-r disks. not cd-rw disks.
I hope i have described this correctly....
sincerely Nicole
Now to the situation at hand which caused the problem (computer died and now resurrected)................
I have an 5 year old computer, Dell 4600C .......peek in my profile for more details if needed..
i have had only 1 problem in the 5 years, and that is the dvd/cd burner died 4 times.....
1. 14 months after purchase (sonic product) the dvd/cd burner stopped working..
after talking to INDIA,,, for 2 months, dell finally listened to me and sent someone out to fix, replace the hardware and give new software.
2. about a year later the same thing but it only took me 2 weeks this time to convince dell what the problem was... but this time dell used roxio for the software
(sure hope i am using the correct terminology)
3. a little less than a year later, it happened again and they replace the same items, and left me witha a roxio cd to go with the new hardware.
4. now (2008) the warranty is gone and (should i have kept it, too late now),,, the same thing happened and i took it to a reputable computer store for repair. they repaired it and i used (burned cds, i am a photographer) it about 20 times. and it quit. I took it back and they couldnt find a problem for the burner read thier dvds and played their cds.
i brought it home and nope it wouldnt work for me... (reading my image of photography)
i used my sons computer and sure enough it (dell laptop) read my cds without a problem.
so end result is this.............
my computer plays dvds, reads cds that have messages to listen to, plays cds with music, but refuses to burn or read my images.
i used cd-r disks. not cd-rw disks.
I hope i have described this correctly....
sincerely Nicole