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DELL Desktop Stuck on DELL Splash Screen

2K views 5 replies 2 participants last post by  daz1 
#1 ·
Hi All

Really hope you can help

My cousin has a DELL desktop, just over a year old and it is now stuck on the DELL splash screen.

I have removed the HDDs to check them and they are both fine.

The keyboard and Mouse doesnt work either which is strange. I put an external HDD into the USBs to see if they were working and the Ex HDD starting spinning so not sure whats going on

Please help

Thanks

Craig
 
#2 ·
sounds like hardware conflict

try dell diagnostics usually hit f10 on start up, check for bios flash on start up it will say tap f10 or f12 whatever to access dells diagnostic utility which all dells have inbuilt
 
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