Dell E510 Sound is garbled

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dawgfan

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Jul 22, 2003
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29
This E510 was bought last Jan and is now out of warranty. During the first year I have had at least 4 occasions where the sound becomes garbled. The first time Dell CS took remote control of the pc and repaired a file (but did not save the repari file to the pc for future use). The second time Dell CS did not know what I was talking about when I referenced the first repair method and a system restore was required to fix the problem. The third time Dell CS had a tech come out and replace the motherboard to fix the problem. Now that the waranty has expired, the pc did it again last night. Sound on boot up was garbled and WMP and iTunes could not play music. At first it was garbled, then no sound at all. Sound alternates at best.

To me, it sounds like a software or driver problem. Maybe even something in the BIOS. I am no tech and seek any advice at this point. I am ready to make an anchor of this pc as it has hacked me off too many times.

Help please?!
 

cwwozniak

Chuck
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Nov 28, 2005
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67,202
You might see if a driver update/replacement helps. Here is a page with information on identifying the sound hardware in your particular unit and download links.

The bottom of the page also has links to user forums on the Dell site.

EDIT: If they replaced your motherboard, I wonder if the new one has different sound hardware than what was on the original board and listed on the invoice?
 

dawgfan

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Jul 22, 2003
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We (Dell CS and I) have replaced all drivers with no success. I don't think the sound HW is different, cause we made no SW updates afterward and it worked for a short time. Whole thing beats me...except for the one 'repair' file I cannot find out about. Have a friend who will install a different soundcard and bypass onboard one from factory if nothing else is found before then.
 

DellCAJohn

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Aug 21, 2006
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My name is John, and I work at Dell headquarters in Round Rock. I believe the other file the original technician was replacing was the chipset drivers: http://support.dell.com/support/dow...1&vercnt=2&formatcnt=1&libid=27&fileid=150654

We had a similar case in our forums, and this appeared to resolve the problem http://www.dellcommunity.com/supportforums/board/message?board.id=dim_audio&thread.id=72779 . If this fix does NOT resolve the problem, feel free to give me a shout.

[email protected]
ATTN: John

I'd be more than happy to help!

John
Dell Customer Advocate
 

dawgfan

Thread Starter
Joined
Jul 22, 2003
Messages
29
I hope you are right and I will try this asap after I get home tonight. I've posted this same problem many times at the Dell site, but no resolve to date. Thanks for noticing this and I'll report back after I try.
 

DellCAJohn

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Aug 21, 2006
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Very good. I'll be waiting, hopefully for some good news. I've also engaged the forum team, as apparently you've posted this on the Dell forum as well.
 

dawgfan

Thread Starter
Joined
Jul 22, 2003
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29
Couldn't wait until tonight. Installed the file at lunch and sound is still garbled when I hear the startup sound after reset, WMP and iTunes.
 
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