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Dell Inspirion goes into sleep mode periodically issue

Discussion in 'Hardware' started by Dano2, Sep 10, 2017.

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  1. Dano2

    Dano2 Thread Starter

    Joined:
    Nov 30, 1999
    Messages:
    971
    Hi we have a Dell Inspirion about 1.5 years old. Here is the Sysinfo.
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Celeron(R) CPU N3050 @ 1.60GHz, Intel64 Family 6 Model 76 Stepping 3
    Processor Count: 2
    RAM: 4007 Mb
    Graphics Card: Intel(R) HD Graphics, 1024 Mb
    Hard Drives: C: 452 GB (405 GB Free);
    Motherboard: Dell Inc., 0787MR
    Antivirus: Windows Defender, Disabled

    Periodically, usually overnight the screen will go black. I have it hooked up to another monitor so i use 2 screens. When this happens I cannot wake it up, the only solution is to reboot it. I checked Control panel and it appears sleep mode is turned off. I have attached a screen shot of my settings.

    Any help is greatly appreciated.
     

    Attached Files:

  2. metallica5456

    metallica5456 Trusted Advisor

    Joined:
    Apr 1, 2013
    Messages:
    10,333
    First Name:
    Andrew
    Change the screen settings to never as well and see if it freezes. If it does, it might be an overheating issue or a program causing it to lock.
     
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