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Dell Inspirion - M5030 Cannot connect to Wireless

Discussion in 'Networking' started by rwall61, Dec 5, 2011.

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  1. rwall61

    rwall61 Thread Starter

    Joined:
    Dec 5, 2011
    Messages:
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    I have a Dell Inspirion 5030 which I purchased about 6 months ago. About two weeks ago, a virus invaded my computer (the virus was one that continually said that you need to purchase some type of virus protection software). At any rate, with the virus I could not open internet explorer. I've since had the virus removed from my computer. However, now I cannot connect to my wireless network. I am running Windows 7 on my computer. Windows can detect the wireless network but cannot it will not connect. Can you please help me. I've trying everything that I know to do.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    Can you successfully connect by ethernet?

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. rwall61

    rwall61 Thread Starter

    Joined:
    Dec 5, 2011
    Messages:
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    Yes, I can successfully connect to the internet via ethernet.

    Below is my IPConfig/All data:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\.>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Ricky-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.tx.comcast.net.

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter
    Physical Address. . . . . . . . . : 00-1B-B1-F7-53-C2
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : hsd1.tx.comcast.net.
    Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS
    6.20)
    Physical Address. . . . . . . . . : 78-2B-CB-C9-16-2E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::ce9:ba51:a17a:7769%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, December 06, 2011 12:44:31 PM
    Lease Expires . . . . . . . . . . : Tuesday, December 13, 2011 12:44:30 PM
    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 242756555
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-F2-A7-F6-78-2B-CB-C9-16-2E

    DNS Servers . . . . . . . . . . . : 75.75.76.76
    75.75.75.75
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:8ce:32fa:9d39:76ff(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::8ce:32fa:9d39:76ff%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.hsd1.tx.comcast.net.:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.tx.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  4. TerryNet

    TerryNet Moderator

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    Messages:
    79,819
    First Name:
    Terry
    Make sure you have the latest wireless driver from Dell's web site. If you already have the latest driver reinstall it anyhow ('cause the installed instance may be corrupted).

    Disable encryption on the router and try to connect. If successful you can probably re-enable encryption and reconnect.
     
  5. rwall61

    rwall61 Thread Starter

    Joined:
    Dec 5, 2011
    Messages:
    3
    I downloaded the latest drivers for Dells website and disabled encrytion on the router. Now, when I try to connect it asks me for the router key id. I input the correct key id and still will not connect. I even restored my system and it still gives me the same message (cannot connect to wireless). Any other suggestions.
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    What's a "router key id"? And this is with encryption disabled?
     
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