1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Dell Inspiron 11 issues

Discussion in 'Virus & Other Malware Removal' started by csatennis, May 3, 2015.

Thread Status:
Not open for further replies.
  1. csatennis

    csatennis Thread Starter

    Joined:
    Mar 3, 2007
    Messages:
    410
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Celeron(R) CPU N2830 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 8
    Processor Count: 2
    RAM: 3979 Mb
    Graphics Card: Intel(R) HD Graphics, -2042 Mb
    Hard Drives: C: Total - 467944 MB, Free - 419390 MB;
    Motherboard: Dell Inc., 0R9H2G
    Antivirus: Windows Defender, Disabled

    We are having multiple problems with this computer. We called Dell and they basically said we probably have a virus and they would happily sell us a software support package for $250 a year. Can someone help me check? I ran AVG scan an no virus. I ran Malwarebytes and no virus. I ran SuperAntispyware and there was a lot of spyware that it got rid of. I can't turn the sound on. I can turn on windows defender. I can't open the control panel. I can't delete Windows media player which came with the computer even though it is a 32 bit program put on a 64 bit machine. I can't access the Microsoft Store.

    Can anyone help with this pig?
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1147673

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice