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Dell Inspiron 11 issues

Discussion in 'Virus & Other Malware Removal' started by csatennis, May 3, 2015.

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  1. csatennis

    csatennis Thread Starter

    Mar 3, 2007
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Celeron(R) CPU N2830 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 8
    Processor Count: 2
    RAM: 3979 Mb
    Graphics Card: Intel(R) HD Graphics, -2042 Mb
    Hard Drives: C: Total - 467944 MB, Free - 419390 MB;
    Motherboard: Dell Inc., 0R9H2G
    Antivirus: Windows Defender, Disabled

    We are having multiple problems with this computer. We called Dell and they basically said we probably have a virus and they would happily sell us a software support package for $250 a year. Can someone help me check? I ran AVG scan an no virus. I ran Malwarebytes and no virus. I ran SuperAntispyware and there was a lot of spyware that it got rid of. I can't turn the sound on. I can turn on windows defender. I can't open the control panel. I can't delete Windows media player which came with the computer even though it is a 32 bit program put on a 64 bit machine. I can't access the Microsoft Store.

    Can anyone help with this pig?
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