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Dell inspiron 1501 not connecting to internet

Discussion in 'Networking' started by smiya, Aug 9, 2010.

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  1. smiya

    smiya Thread Starter

    Joined:
    Aug 9, 2010
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    Hi,
    I have a Dell Inspiron 1501 and i cannot connect to the internet from wireless and dsl line. It says the connection has limited or no connectivity. I have already called the guys from my internet service provider, and everything is working on their end , they suggested that i call dell but i'm out of warrenty and was wondering if anyone could help me here.
     
  2. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,547
    Can you connect by ethernet to the router? To the modem directly (if you have separate modem and router)?

    While attempting to connect by ethernet and wireless to the router ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. smiya

    smiya Thread Starter

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    Aug 9, 2010
    Messages:
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    Windows IP Configuration

    Host Name . . . . . . . . . . . . : shawna
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : Yes
    DNS Suffix Search List. . . . . . : myhome.westell.com

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
    roller
    Physical Address. . . . . . . . . : 00-15-C5-C7-11-7A
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.47
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    Lease Obtained. . . . . . . . . . : Monday, August 09, 2010 12:10:10 PM
    Lease Expires . . . . . . . . . . : Tuesday, August 10, 2010 12:10:10 PM


    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-18-F3-F8-36-B3
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.102.102
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
     
  4. TerryNet

    TerryNet Terry Moderator

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    Messages:
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    That appears to be a good ethernet connection to a router. Do you have internet access that way?

    Disable ICS, at least until you get the wireless working.

    Disable encryption and MAC address filtering on the router and try to connect. If successful you can probably re-enable encryption and reconnect. If failure, exactly what happens when you try to connect?
     
  5. smiya

    smiya Thread Starter

    Joined:
    Aug 9, 2010
    Messages:
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    When i'm connected with the ethernet it says i am connected but when i try the internet is says the connection is timed out. When i try to connect it says that it has limited or no connectivity, my lap top is right next to the modem.

    I kind of know a little about computers but you're gong to have to walk me through the things you just told me to do, super sorry!
     
  6. TerryNet

    TerryNet Terry Moderator

    Joined:
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    Messages:
    69,547
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