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Dell Inspiron 1525 Keyboard not working

Discussion in 'Hardware' started by cap2587, Jan 26, 2011.

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  1. cap2587

    cap2587 Thread Starter

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    I am trying to fix a Dell Inspiron 1525 that has a keyboard not working. Most keys work, but some do not work. I ordered another keyboard on ebay, but exactly the same keys would not work. What exactly would be the cause of this and is there any fix. Thanks for any suggestions.
     
  2. TheShooter93

    TheShooter93 Cody Malware Specialist

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    Try a different USB port.

    Also, what keys won't work?
     
  3. cap2587

    cap2587 Thread Starter

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    It's the laptop keyboard. The T,R, Delete, backspace keys do not work. Could there be something wrong with the systems board. Thanks for the quick reply.
     
  4. TheShooter93

    TheShooter93 Cody Malware Specialist

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    You plugged that into a USB port and the T, R, Delete, and Backspace keys don't work, just like on the laptop's built-in keyboard?

    ----------------------------------------

    If that is the case, try hitting these keys in Safe Mode and see if they work.

    How to Access Safe Mode

    While the computer is turning on, tap F8 once every second until a black screen with white text appears. Using your arrow keys highlight the option Safe Mode and hit Enter.
     
  5. dustyjay

    dustyjay Jay

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    For the Shooter93, I believe that the OP is saying he replaced the Notebook Keyboard and that the replacement keyboard is doing the same as the original.
     
  6. cap2587

    cap2587 Thread Starter

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    Sorry for the confusion. I have not tried it with a USB connected keyboard, but will do so shortly. With the replacement laptop keyboard the same keys are not working. I will let you know how I go. THanks
     
  7. cap2587

    cap2587 Thread Starter

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    Every key worked with another Keyboard attached via USB. What does this lead us to conclude. Thanks.
     
  8. TheShooter93

    TheShooter93 Cody Malware Specialist

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    That leads me to think that there is either an issue with the drivers, or the pads that detect keystrokes are broken. Since you said you replaced the keyboard, the latter should have been fixed (unless only the keys were replaced).
     
  9. cap2587

    cap2587 Thread Starter

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    What should I try with the drivers. Are you referring to the keyboard drivers, is there such a thing? Thanks.
     
  10. Hughv

    Hughv

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    You can uninstall the KB in device manger and reboot to reinstall.
    Have you tried several applications?
    What, exactly, happens when you press these keys?
    Have you tried holding Shift?
    Have you changed your keyboard language?
     
  11. TheShooter93

    TheShooter93 Cody Malware Specialist

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    Click Start.

    In the search bar type devmgmt.msc and hit Enter.

    Click the + next to the pane Keyboards so it expands, showing all installed hardware.

    Take a screenshot of this window and attach the file in your next post.

    [I prefer screenshots, but if this is impossible or would require a tremendous amount of time and effort for some reason, an exact report of the mentioned entries would suffice. Include any ! X or ?'s next to the entries.]

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  12. cap2587

    cap2587 Thread Starter

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    I think the issue maybe solved. I went ahead and uninstalled the Keyboard driver and when I turned the computer back on it find the driver again and the non working keys started working again. I could have sworn I tried this option earlier in the piece, and it did not work. Thanks so much for all of your help.
     
  13. TheShooter93

    TheShooter93 Cody Malware Specialist

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    You're welcome. :)
     
  14. cap2587

    cap2587 Thread Starter

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    I guess I spoke to soon. The keys that were not working are back to not working. it worked for a few hrs and then have the same issue. The T, Y, backspace, cap lock do not work. I have attached a screen shot of the device manager for you to look at. Thanks for any additional help
     

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  15. TheShooter93

    TheShooter93 Cody Malware Specialist

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    Are you able to do what you did in post#12?
     
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