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Dell Inspiron 1545 will not connect to wireless--Please Help

Discussion in 'Windows Vista' started by pcmic, Jul 19, 2012.

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  1. pcmic

    pcmic Thread Starter

    Jun 19, 2012

    My laptop will no longer conect to my wireles which it did 2 days ago--I have not downloaded anything but the wire less says that the signal is strong but it doesnt recognize the wireless. I ran spybot--and it found 21 problems but said that I was not the administrator of my own computer so i could not get rid of viruses and malware (How do I make sure I am the administrator--I know I set it up that way?) Also when i plug directly into cable without wireless it works great and my ipod works with the router so I know it's not broken. any help is appreciated thanks -chris

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:06:47 PM, on 8/14/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18226)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Dell\DellDock\DellDock.exe
    C:\Program Files\Common Files\Dell\apache\bin\httpd.exe
    C:\Program Files\Dell DataSafe Local Backup\Components\scheduler\STService.exe
    C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
    C:\Program Files\DellTPad\Apoint.exe
    C:\Program Files\IDT\WDM\sttray.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
    C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Dell Support Center\bin\sprtcmd.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\DellTPad\ApMsgFwd.exe
    C:\Program Files\DellTPad\Apntex.exe
    C:\Program Files\DellTPad\HidFind.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    O23 - Service: Remote Access DB (dsl-db) - Unknown owner - C:\Program Files\Common Files\Dell\MySQL\bin\mysqld.exe
    O23 - Service: Remote Access File Sync Service (dsl-fs-sync) - SingleClick Systems - C:\Program Files\Common Files\Dell\Remote Access File Sync Service\dsl_fs_sync.exe
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
    O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\McProxy\McProxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
    O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks - C:\Program Files\Dell DataSafe Local Backup\sftservice.EXE
    O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\STacSV.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
    O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

    End of file - 4153 bytes
  2. flavallee

    flavallee Frank Trusted Advisor

    May 12, 2002
    The entire middle section of your log is missing.

    You need to get rid of HiJackThis 2.0.2 and then replace it with HiJackThis 2.0.4 and then submit a new entire log.

    Why hasn't Windows Vista SP1 been upgraded to SP2 - which was released over 3 years ago?

  3. DELL_Ranvir_K

    DELL_Ranvir_K Account Closed

    Jul 28, 2012
    Hi pcmic,

    My name is Ranvir and I work for the Social Media and Community Team at Dell.
    I understand your concern and recommend you to start with the diagnostic test that will help us in finding whether it’s hardware or software issue.

    To run a diagnostic test, please perform the following steps:
    1. Shut down the computer and start tapping F12 multiple times as soon as you power it on.
    2. Choose the option ‘Diagnostics’ and hit enter. The diagnostics will take 8-10 minutes to finish. Please make a note of any error codes that you get. In case there are no error codes, it means that the hardware is fine.

    Also, as you mentioned that there are two anti-viruses installed in the system, it creates conflicts with each other and it is highly recommended to uninstall one of them or both to check connectivity Issues.

    Please check the connectivity in ‘safe mode with networking’.
    How to login to safe mode with networking:
    1. Shut down the computer and start tapping F8 multiple times as soon as you power on the computer.
    2. Choose the option ‘safe mode with networking’ with the help of arrow keys on keyboard and hit enter.
    3. Check for wireless connectivity in this mode.

    Please let me know the findings. Glad to help.

    Thanks and Regards,

    Dell Social Media Responder
  4. flavallee

    flavallee Frank Trusted Advisor

    May 12, 2002
    It's been 11 days since pcmic started this thread.

    I don't think we're going to get a reply back from him/her.

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