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Dell Inspiron E1505 freezes when power is plugged/unplugged

Discussion in 'Windows XP' started by natv, Apr 7, 2008.

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  1. natv

    natv Thread Starter

    Joined:
    Jul 13, 2007
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    Hi guys,

    I've had this issue for some time now but no real resolution.

    I'm running Windows XP SP2, latest updates, etc. on a Dell Inspiron E1505 laptop.

    Basically, and this is intermittent, but often enough to be a problem, when I remove the power cord (either from the wall/power supply, or remove the plug from the back of my laptop) the computer just freezes up:

    - The screen goes completely black (although not as black as when the computer is completely off)

    - the computer is still 'on' (though not responding), power light is still on, any lights that were already on (NUM LOCK, etc. are still lit up)

    - the computer is frozen (I can't see the screen, but I can confirm this because for example if I press cap-locks or the key combo to disable the wireless networking, the lights on my keyboard stay the same)


    The only way to recover is to force a shutdown and restart the laptop.

    I have contacted Dell regarding this, but they said it's not a hardware problem, and most likely some kind of system conflict. Of course their advice (as always) is to re-install Windows.


    I have confirmed that it appears to be a system problem, because I booted the laptop off a Linux live CD, and then tested multiple times to remove the power plug and I could never replicate the problem.


    I'm trying to find a solution where I don't have to completely reformat and start over as I have a lot of programs installed.

    Any advice would be appreciated. And if anyone else has a Dell laptop with this problem I'd be interested in hearing about this.


    Thanks
    Nathalie
     
  2. Wanderer2

    Wanderer2

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    Messages:
    1,428
    That sounds more like a battery that can't hold a charge to me.

    Otherwise look at your power settings. Sounds like it might be set to go to sleep upon running on battery.
     
  3. natv

    natv Thread Starter

    Joined:
    Jul 13, 2007
    Messages:
    33
    Thanks for the reply.

    I don't think it's the battery because:

    - this is an intermittent problem, many times it works just fine

    - I tested it using a Live CD (Linux) and could not replicate the problem

    - the battery holds a charge and I'm able to run the computer for 1-2 hours or more on battery power.


    I don't understand what in Windows could cause this to happen, but it doesn't seem to be a hardware issue.
     
  4. Wanderer2

    Wanderer2

    Joined:
    Jan 28, 2008
    Messages:
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    so what do your power settings look like when on battery?
    do you know how to access your power settings?
     
  5. natv

    natv Thread Starter

    Joined:
    Jul 13, 2007
    Messages:
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    Hi

    Thanks, here are screenshots of my 'Power Options' config, is that what you wanted to see?


    [​IMG]

    [​IMG]



    Thanks
     
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