Dell Inspiron E1505 freezes when power is plugged/unplugged

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natv

Thread Starter
Joined
Jul 13, 2007
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33
Hi guys,

I've had this issue for some time now but no real resolution.

I'm running Windows XP SP2, latest updates, etc. on a Dell Inspiron E1505 laptop.

Basically, and this is intermittent, but often enough to be a problem, when I remove the power cord (either from the wall/power supply, or remove the plug from the back of my laptop) the computer just freezes up:

- The screen goes completely black (although not as black as when the computer is completely off)

- the computer is still 'on' (though not responding), power light is still on, any lights that were already on (NUM LOCK, etc. are still lit up)

- the computer is frozen (I can't see the screen, but I can confirm this because for example if I press cap-locks or the key combo to disable the wireless networking, the lights on my keyboard stay the same)


The only way to recover is to force a shutdown and restart the laptop.

I have contacted Dell regarding this, but they said it's not a hardware problem, and most likely some kind of system conflict. Of course their advice (as always) is to re-install Windows.


I have confirmed that it appears to be a system problem, because I booted the laptop off a Linux live CD, and then tested multiple times to remove the power plug and I could never replicate the problem.


I'm trying to find a solution where I don't have to completely reformat and start over as I have a lot of programs installed.

Any advice would be appreciated. And if anyone else has a Dell laptop with this problem I'd be interested in hearing about this.


Thanks
Nathalie
 
Joined
Jan 28, 2008
Messages
1,428
That sounds more like a battery that can't hold a charge to me.

Otherwise look at your power settings. Sounds like it might be set to go to sleep upon running on battery.
 

natv

Thread Starter
Joined
Jul 13, 2007
Messages
33
Thanks for the reply.

I don't think it's the battery because:

- this is an intermittent problem, many times it works just fine

- I tested it using a Live CD (Linux) and could not replicate the problem

- the battery holds a charge and I'm able to run the computer for 1-2 hours or more on battery power.


I don't understand what in Windows could cause this to happen, but it doesn't seem to be a hardware issue.
 
Joined
Jan 28, 2008
Messages
1,428
so what do your power settings look like when on battery?
do you know how to access your power settings?
 

natv

Thread Starter
Joined
Jul 13, 2007
Messages
33
Hi

Thanks, here are screenshots of my 'Power Options' config, is that what you wanted to see?








Thanks
 
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