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Dell Inspiron Vista Black Screen!!!!

Discussion in 'Windows Vista' started by JuanitaMB, Aug 12, 2008.

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  1. JuanitaMB

    JuanitaMB Thread Starter

    Joined:
    Feb 7, 2002
    Messages:
    51
    Hey,

    I have a Dell Inspirion 1525.
    Somehow, I have messed up the video settings I think.
    If I hit media direct everything is fine, I can play a dvd no problem.
    BUT, I can no longer get into Vista, I only get a black screen. The cursor is there and I can move it but the screen is totally black.

    I called Dell and surprise, it's not hardware, it's software and I have to pay $$$ for them to help, and according to the tech, he may have to restore it, which I can do myself for free.

    I have searched several forums, I found some people who fixed the issue by removing the battery and powering it up that way for a couple of seconds but that didn't work for me.

    I also tried the suggestion of hooking it up to an external monitor but since I can't access anything I had no way of initiating the second monitor.

    Any ideas?
    Thanks in advance
    Juanita

    ps, haven't been here in a while, love the new look:)
     
  2. kamebard

    kamebard

    Joined:
    Aug 12, 2008
    Messages:
    13
    If the cursor is there, it means that you still have video (e.g. not a video problem), but are possibly waiting for something to load in the background.

    Possible solution is to keep it on for a while (maybe a few hours) and see if it finishes loading.
     
  3. JuanitaMB

    JuanitaMB Thread Starter

    Joined:
    Feb 7, 2002
    Messages:
    51
    Hey,

    Left it on for ages, no luck.

    Funny thing, if I boot from the Vista CD, the screen works fine while I'm in that boot screen.
    I ran a repair, nothing, black screen when I rebooted.

    If it was a driver, wouldn't the screen have issues all of the time?
    I can hit the load drivers button and view all my drives, programs etc. But as soon as I exit the boot from cd screen, black...........again.

    Very weird.
    Juanita
     
  4. Gulo Luseus

    Gulo Luseus

    Joined:
    May 12, 2007
    Messages:
    2,282
    The screen you get sounds quite like th eone you can get with an unactivated or out of 30 day period. However as you can play dvds, i would guess this isnt it. Just to confirm, did you mean you can out a dvd in after vista starts up, and it plays ok? If it does, do you get the buttons for play, rew etc at all? Do you have a task bar/ start button at all? Any writing on the screen whatsoever?
    Sorry to ask so much, but it may narrow it down to an easier problem :)
     
  5. JuanitaMB

    JuanitaMB Thread Starter

    Joined:
    Feb 7, 2002
    Messages:
    51
    Hey

    no problem, I appreciate all the help I can get.

    If I power up the computer as per normal, I get the dell logo and then black screen, nothing else on the screen except the cursor which I can move. ctrl alt del does nothing, nor do any of the function keys. Same thing happens when I use F8 to try to enter safe mode.

    If I boot from the vista cd, I get the windows help screen no problem, I have options to restore, reinstall, repair etc. There is no install point for a restore so that's out. I ran a repair, didn't work. In the repair, I have the option to load drivers. In here, I can browse through all of my files with no screen issues. Dell has a driver reset tool that I think would be useful if it supported vista:(

    This dell has a round button with a house on it, if I turn on the machine using this button the machine launches the media direct program, here I can watch dvd's using the media direct default screen but I can only access this program and cannot use escape to enter windows. No buttons for play rewind etc, no task bar, no start menu

    I am stumped.
    Juanita
     
  6. Coolguy123

    Coolguy123 Account Closed

    Joined:
    Feb 1, 2008
    Messages:
    4
    Buddy....this is as OS issue.....the computer works fine when you are booting through a DVD or in Dell Media direct because you are working outside the OS enviorment, try using Dell Factory Image restore or Reinstall using OS cds....hope it helps
     
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