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Dell Inspiron WiFi broke after windows 8 upgrade

Discussion in 'Networking' started by thisSiteIsAwesum, Apr 24, 2013.

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  1. thisSiteIsAwesum

    thisSiteIsAwesum Thread Starter

    Joined:
    Apr 24, 2013
    Messages:
    2
    My computer is a dell inspiron 14z.

    So my wifi was working ok before I upgraded to Windows 8 but afterwards seemed to not even realize it had wifi capabilities. I looked at the Wireless network adapter thing in the device manager and it had a little error icon next to it.

    Here's some pictures of the error and device manager that might help maybe.

    [​IMG]

    I've tried updating the driver but it just says that its all good and up to date.

    Dell wanted me to pay 120$ for a single customer service session. o_O

    I'd be so happy if you guys could fix this.

    you guys are awesome thanks
     
  2. TheITMonkey

    TheITMonkey

    Joined:
    Apr 23, 2013
    Messages:
    51
    120$? to fix a driver issue? That is extortion in my eyes lol.

    Anyway I had a quick look on the dell support site and found there are 3 different models for Dell Inspiron 14z Could you tell me which one it is? Also try navigating to the driver downloads page and downloading the wireless network drivers for your model and installing them. Pic Attached

    http://www.dell.com/support/troubleshooting/uk/en/ukbsdt1/Product/inspiron-14z-5423

    http://www.dell.com/support/troubleshooting/uk/en/ukbsdt1/Product/inspiron-n411z

    http://www.dell.com/support/troubleshooting/uk/en/ukbsdt1/Product/inspiron-14z

    Had a look at the drivers on each of the models and they only seem to support 64bit Versions of Windows 7 & 8, Do you know if you have 32bit or 64bit edition of windows 8? If you have 32bit then the drivers for the hardware probably wont work.

    If you don't you can check it by following this easy guide (I would walk you through it but I havent used windows 8 yet) http://pcsupport.about.com/od/windows-8/a/windows-8-64-bit-32-bit.htm
     

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  3. thisSiteIsAwesum

    thisSiteIsAwesum Thread Starter

    Joined:
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    Hahahhahahha yessss wow this is awesome the driver not only fixed my wifi but also my bluetooth that I just realized wasn't working either.

    Thanks so much guys I'm sure I'll be back here in the future and when I have any spare money I'll be sure to donate.
     
  4. TheITMonkey

    TheITMonkey

    Joined:
    Apr 23, 2013
    Messages:
    51
    That's great I'm glad it helped ; )

    Edit : Also that would of cost you 120$ otherwise, you made the right choice coming here haha.
     
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