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Dell Laptop drops wireless frequently

Discussion in 'Networking' started by Birito, Jun 15, 2011.

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  1. Birito

    Birito Thread Starter

    Joined:
    Jun 15, 2011
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU P9400 @ 2.40GHz, x86 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3535 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1024 Mb
    Hard Drives: C: Total - 152499 MB, Free - 115879 MB;
    Motherboard: Dell Inc., 0D201R, , .JC3W9K1.CN129619614467.
    Antivirus: Symantec Endpoint Protection, Updated: Yes, On-Demand Scanner: Enabled

    I have 2 Dell laptops at home connected to wireless router. One laptop has NO problems whatsoever with wireless connections. The other--Dell Latitude e4300--drops the wireless signal way too many times. I have to repair the connection--sometimes that helps, other times it doesn't, sometimes I have to reboot but still may not get the connection.

    Some supplemental information--Several months ago, I changed internet service from Dish Network/Wild Blue to Frontier which bundled Internet, Phone, and TV services together. With Dish, I had a Linksys router. Now I have the router that Frontier came and installed. Ever since, this Dell laptop drops wireless constantly. My other laptop has no problems. I also take this laptop to work and use it wirelessly with NO problems. I've taken it on trips and used wireless with NO problems.

    Can anyone help?
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    May we see :
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)



    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. Birito

    Birito Thread Starter

    Joined:
    Jun 15, 2011
    Messages:
    3
    Here's the info you requested:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : VPBA-SVX102A-2
    Primary Dns Suffix . . . . . . . : ad.louisville.edu
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : ad.louisville.edu
    ftrdhcpuser.net
    louisville.edu
    Ethernet adapter Local Area Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Con
    nection
    Physical Address. . . . . . . . . : 00-24-E8-9E-C7-D2
    Ethernet adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : ftrdhcpuser.net
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-22-FB-83-02-C2
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.18
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Primary WINS Server . . . . . . . : 136.165.234.9
    Lease Obtained. . . . . . . . . . : Thursday, June 16, 2011 12:16:21 PM
    Lease Expires . . . . . . . . . . : Friday, June 17, 2011 12:16:21 PM
    C:\>
     
  4. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    What I might do,if not done already,is download from Dell the latest wireless driver for the adapter.
     
  5. Birito

    Birito Thread Starter

    Joined:
    Jun 15, 2011
    Messages:
    3
    Ok thank you. I'll try that.
     
  6. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    And perhaps another ipconfig /all when the connection drops
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,838
    First Name:
    Terry
    Are you using XP's WZC, Intel's Proset or Dell WLAN to manage the wireless connection? Are you sure that is the only wireless utility running?
     
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