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Dell Laptop unable to access internet

Discussion in 'Networking' started by csimelb, Aug 25, 2012.

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  1. csimelb

    csimelb Thread Starter

    Aug 25, 2012
    My Dell Laptop is unable to access internet through my Netgear wireless router. Other equipment (Lenovo laptop, ipad, iphone, PS3) accessing internet fine through same router.

    I ran the onboard Dell Wireless WLAN Card Utility. Hardware diagonistics all pass. Connection diagnostics reports:

    Radio Passed
    Association Passed
    Authentication Passed
    Local IP Address Passed
    Gateway IP Ping Failed
    Internet IP Ping Skipped
    DNS IP PIng Skipped
    Internet Website Domain name Ping Skipped

    Here's the system info:

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 4092 Mb
    Graphics Card: ATI Mobility Radeon HD 4330, 512 Mb
    Hard Drives: C: Total - 461899 MB, Free - 118039 MB;
    Motherboard: Dell Inc., 0CJG36
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

    Any thoughts on how to fix?
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    there has been a recent mcafee update that has caused this issue
    read here http://forums.techguy.org/networking/1065830-customers-may-experience-loss-network.html
    use the removal tools to take mcafee off

    if you decide not to put Mcafee back on the PC or not to subscribe to the service
    i'm not an expert here - but if you look through the security forum, you will see a lot of recommendations for windows 7

    The windows 7 firewall is considered adequate and especially if you are connected behind a router.
    Have a read in our "general security" forum and look for the advice from our security gurus, they are identified with a gold shield next to their name

    Several excellent free antivirus programs are available (But you should only ever have 1 on the PC at a time otherwise this can cause issues ).

    Microsoft Security Essentials (MSE) {Note: does not work with windows XP}



    EST Nod 32 also gets a lot of very good reviews although it is not free
    ESET NOD32

    these Two programs are also recommended to be on the PC and can be on with any of the above antivirus programs.


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