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Dell Latitude D830 - Mouse pointer issues

Discussion in 'Hardware' started by Mazco34, Apr 16, 2008.

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  1. Mazco34

    Mazco34 Thread Starter

    Nov 4, 2003
    We recently purchased some Dell Latitude D830 laptops and are using them on a Windoows XP system.

    Each laptop has a docking station and USB mouse.

    The issue is that some users are experiencing a type of "jumping" of their mouse pointer. They could be moving fine then it would just stop, and then reappear somewhere else on the page.

    So far we have:
    Replaced the mouse.
    Replaced the laptop.
    Re-imaged the laptop.
    Replaced the user's profile.
    Removed the docking station.
    Swapped the jumper cables at the workstaion and in the server room.
    Tried a ps/2 mouse.

    Nothing has helped.

    Has anyone else had this problem and if you so, how did you resolve it?

    Thanks for any help.
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