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Dell Photo AIO Printer 962

Discussion in 'All Other Software' started by lobokin, Feb 13, 2013.

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  1. lobokin

    lobokin Thread Starter

    Feb 13, 2013
    When I turn on my computer I get the following error message.

    Run Time Error
    Program c:\Program Files\Dell Photo AIO Printer 962 \dlbxaiox,exE
    This application has requested the runtime to terminate it in an unusual way.

    Is this something I can fix myself? Thanks
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Celeron(R) CPU 2.40GHz, x86 Family 15 Model 2 Stepping 9
    Processor Count: 1
    RAM: 1278 Mb
    Graphics Card: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, 64 Mb
    Hard Drives: C: Total - 35322 MB, Free - 20955 MB;
    Motherboard: Dell Computer Corp., 0F5949
    Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    do you have this printer - sounds like a startup is still running and cannot find the program

    StartUp Utility

    Post back a screen shot from the "Whats in Start Up" utility

    Download the utility from here http://www.nirsoft.net/utils/what_run_in_startup.html

    The download link is at the bottom of the page labelled, "Download WhatInStartup"
    Direct link to the program is here http://www.nirsoft.net/utils/whatinstartup.zip

    This utility will run standalone - so will not be installed on the PC

    unzip the downloaded file and double click on the file named:- WhatsInStartUp.exe

    a screen appears with a list of all the programs
    Do Not change or disable anything

    If the screen is not maximised then click on the small square box in the Top right hand corner - next to a - and a X

    in a reply please post a screen shot

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
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