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Dell Printer Model A920

Discussion in 'Windows XP' started by Oregonian, Jan 30, 2007.

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  1. Oregonian

    Oregonian Thread Starter

    Joined:
    Jan 30, 2007
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    Friends,
    In printing envelope addresses using the Micro Word, I was getting GREEN instead of BLACK as my color, when I did the Dell call India/Phillipines, they told me how to get Black color, it is very simple, just click on the Printer Preferences Box for keeping the colors Black and White, no color, it worked. I hope I am making sense.
    But my question, the rep in India said that that is why Dell can out with the Model 922 as they have had problems with 920. Should Dell replace the 920 for me, it seems that it should be recalled?
    Cordially,
    Ira
     
  2. unixguy

    unixguy

    Joined:
    May 24, 2003
    Messages:
    55
    I sure think they ought to replace it. Dell has sold (given away) a lot of junky printers where the cartridges cost more than the printer. However, convincing Dell that they should replace is is where the problem arises.
     
  3. Oregonian

    Oregonian Thread Starter

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    Jan 30, 2007
    Messages:
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    Uniguy,
    Thanks for the comment-I just may call up the Dell sales dept and ask them about the recall that should have been done.
    Chances of success, oh well, at least they will know that there is a reason for the decline in sales.
    Ira
     
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